Fabulous New Article: The New Sonos App, Three Months Later

Boards and board members differ greatly in how active/passive they are. Case study: Fox and the Dominion lawsuit. (Ignore the politics!) In this case, SONOS investors might well wonder why, if the Board did, indeed, have a competent software engineer as a member, why that person didn’t raise questions (to cite just one exampe) about how the new system had been tested before rollout. No, no, no, I’m not finger-pointing at Conrad or anyone else, just noting that corporate responsibility isn’t supposed to stop at the CEO. There’s no shortage of blame to go around here, and the SONOS Board must take its share.

Now, there’s an interesting line of thought. Let’s see, I supposed fairness demands that the rewards should be proportionate to the amount of lost function, lost time, hassle, and general stress experienced by customers whose systems were made non/dysfunctional by the SONOS screwup. Thus, people like me who never moved to S2 from S1 and people like (well, I won’t name names) whose S2 systems continued to work flawlessly through the debacle should get nothing. Seems right to me.

@slworona 

Or perhaps those of us who have 1) helped the most people to rectify issues over this period, thanklessly and selflessly, and 2) had to suffer the most abuse for having a fully working system should be promoted to the board? How about that?

Absolutely! Fill the Board with as many knowledgeable SONOS users as possible, and hope that they’ll be aggressive in overseeing future system changes!

Your creativity is impressive @Rhonny!

I gotta’ go with documenting and reporting bugs (that are subsequently acknowledged as such). Total coincidence that I have three of those in the past month! 😅

Would no longer be thankless and selfless. There are no rewards for martyrs especially martyrs in their own minds. 

okee dokee.

Andy Pennel the author of these LinkedIn articles, a.k.a. @controlav, is keeping an unofficial bug tracker on GitHub. Create your tickets, guys!

https://github.com/amp64/sonosbugtracker

Here’s a thought, maybe you get the most abuse (along with a couple of others that spring to mind) because you continually make out all is well, and it’s people’s networks that are the big issue. Then if they aren’t willing to do Sonos’ job for them and spend hours debugging only to be told it’ll be fixed later in a software update, they’re told that they don’t deserve help…

In my book, that’s the complete opposite of helpful.Aalong with commenting in a ‘lawsuit’ thread that you had no interest other than to enjoy watching. Sometimes, silence is the best option. 

I have NEVER made out all is well.

I have said

1. that my system works well, so proving the app is not a blanket failure (it’s not my fault it works, by the way - I have had to do nothing to have it work, and yet no-one has ever enquired as to how my very basic, ordinary network is set up such that I do have a fully working system - people would rather be annoyed with me that I don’t have issues);

2. that I am not a Sonos apologist. They made a massive error with the release of the app - I have never once said they were right to do that, nor have I ever defended them. People seem to be confused that when I disagree with them that I am automatically supporting Sonos. I can be annoyed at Sonos AND the general public at the same time, it’s not an either/or;

3. that I have been very happy and willing to help people, as evidence by my ‘best answer’ rate - but only those who are willing to help themselves. Anyone else who comes on here to moan but is not even open to looking into potential fixes IN LIEU OF the fixed app does not deserve any help. I have repeatedly agreed that no-one should have to make any adjustments, or have any IT knowledge to get Sonos to work - but it is always worth having a tweak if someone can advise, to see if things might work, rather than folding arms and venting, and putting up further with a system that doesn’t work. I think half the time people’s lack of confidence in their own ability to adjust things comes back at me as aggression. What has anyone got to lose by trying an adjustment or two?

That said, commenting on the lawsuit threads is fair game.