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Best answer by Airgetlam

Not enough information, unfortunately. I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

16 replies

DeanShawAuthor
Enthusiast I
May 25, 2026

Does MyTuner not work at all, or is it just some stations. If so, what stations?

The problem is with the Exclusively…………..stations

It seems now that My tuner and Tune in aren’t working at all now.

DeanShawAuthor
Enthusiast I
May 25, 2026

Does MyTuner not work at all, or is it just some stations. If so, what stations?

The problem is with the Exclusively…………..stations

It seems now that My tuner and Tune in aren’t working at all now.

Tune in is working just takes a while to start.

DeanShawAuthor
Enthusiast I
May 26, 2026

Does MyTuner not work at all, or is it just some stations. If so, what stations?

The problem is with the Exclusively…………..stations

It seems now that My tuner and Tune in aren’t working at all now.

Ignore that, My Tumer is working today.

106rallye
May 26, 2026

Ah right. ” Exclusively…………..” is a range of stations? I am not familiar with this.

Airgetlam
May 26, 2026

I think the ‘………’ is intended to be the same as the notation (n) , I.e. a wide range of stations that start with ‘Exclusively’. 
 

That said, I’m no Sonos employee to look at the diagnostics the OP has submitted and called in to discuss, but my guess is the streamer isn’t sending the data properly. But whether that is a local issue, or a problem between the user and the streaming platform, I don’t know. 

Bruce
DeanShawAuthor
Enthusiast I
June 8, 2026

Ah right. ” Exclusively…………..” is a range of stations? I am not familiar with this.

Try typing exclusively and then an artist or band name.

ie exclusively Queen