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juist
Contributor I
June 7, 2024
Answered

Error: Unfortunately, a connection is not possible. Please try again later.

  • June 7, 2024
  • 3 replies
  • 354 views

the app says: Unfortunately, a connection is not possible. Please try again later.

when trying to add a speaker to an other group of speaker; all play together for years now;

never had these problems in the old app; seems to be a step back … ?

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    Best answer by Gabriel Z

    Hey @juist,

    Welcome to the Sonos Community and apologies for the late response.

    Sorry to hear you are unable to group your speakers as desired. The only time I have come across this particular error with grouping, was when I had a mismatch in firmware of the different devices - although the Sonos App should prompt for an update if any Sonos devices are not on the latest firmware. Could you check for updates in your Sonos App please → Update your Sonos speakers

    If this is only an intermittent error, it might be worth doing a reboot of your network and Sonos devices.

    Should all fail, I suggest you reach out to our technical support.

     

    Hope that helps!

    3 replies

    Gabriel Z
    Gabriel ZAnswer
    Enthusiast II
    June 17, 2024

    Hey @juist,

    Welcome to the Sonos Community and apologies for the late response.

    Sorry to hear you are unable to group your speakers as desired. The only time I have come across this particular error with grouping, was when I had a mismatch in firmware of the different devices - although the Sonos App should prompt for an update if any Sonos devices are not on the latest firmware. Could you check for updates in your Sonos App please → Update your Sonos speakers

    If this is only an intermittent error, it might be worth doing a reboot of your network and Sonos devices.

    Should all fail, I suggest you reach out to our technical support.

     

    Hope that helps!

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      juistAuthor
      Contributor I
      July 11, 2024

      Hey Gabriel

      Thx for your reply !

      Unfortunately, your hint does not help; all speakers are up to date; i

      in addition, the text of the error message I receive would also be very misleading; if the system has a problem with updates, a clear error message with corresponding text would be helpful - or ?

      also the system used to show me by itself when a speaker needs an update;

      after updating the app, my system definitely runs slower and is much more susceptible to interference than before; that is very disappointing for me !!! (my system includes about 15 different Devises)

      D3m0l3r
      Lyricist I
      July 20, 2024

      Hey Gabriel,

       

      Thankyou this solved my issue! 

       

      Br

      Arndt 

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