Contributor I

Answered

Error 913 on a MAC

Forum|Forum|2 years ago
July 6, 2024
39 replies
3098 views

A problem with the last update, lost my music library (error code 913) using a MAC computer. I have read the posts from other users in the community and tried multiple work arounds. I called Sonos support, waited for an hour. The tech took control of my computer and could not fix the issue. I was told by Sonos tech support to call Apple to help fix my issue that Sonos created. That was my tech support experience. I did get a case number with no solution. When is Sonos app update that is going to fix this issue be announced? When is the company going to address the issue and give updates to the solution?

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Best answer by Corry P

Hi @SDouberly

Welcome to the Sonos Community! And, apologies for the delay.

Sorry to hear that you are having issues with playing your Music Library stored on a Mac, and that our support agent was unable to help. I don’t want you to be under any false impressions here, so please be aware that there is no “fix” for this coming - support for SMBv1 was removed on purpose and will not be returning.

There is, however, no reason why you shouldn’t be able to get your Music Library working once more - it’s just that some reconfiguration is needed.

Please see our Add your music library to Sonos and Share your macOS music folder with Sonos help pages for instructions.

There is also a user-created guide with screenshots at:

I hope this helps.

Show previous replies

C

csmo

Lyricist III

Thanks again

R

RLMR

Contributor I

Thank you for persevering @csmo and for your responses @Corry P .

At last, I have managed to access my music library and once again I can use my numerous Sonos speakers, which have been sitting idle, gathering dust for months other than streaming a radio station. 🙂

T

TheRealSosso

Lyricist I

After 10 MONTHS of a rotten, no good, truly awful Sonos App “upgrade” experience of their terrible app - where even the CEO sends out a “Mea Cupla” letter” - I FINALLY resolved and restored my music library this morning. I’ve tried Terminal - I’ve tried everything else and only did this on a whim as of this morning.

Routinely my music is kept in the Shared User - so today, while working in the primary user account, I created a brand new folder (Mac OS 15.7.1) in the SHARED user - gave it all the same sharing permissions per Sonos website - then moved all the music from the previous, non working music folder to the newly created folder - Next, from the Mac desktop Sonos app, added the Music Library;

SONOS > Manage > Music Library Settings…

and Shazam - I FINALLY have my music library accessible after TEN F@#$! MONTHS!

Seriously - shame on you Sonos for releasing such a steaming (com)pile of 1s and 0s…. (see what I did there). I hope this information is beneficial to someone out there...

S

SB Cali Joe

Lyricist III

AIRPLAY WORKAROUND:

In case anyone is still stuck with the 913 and 1002 issue, here’s a workaround while Sonos figures this out BUT you must have at least one Sonos hardware with AirPlay capabilities.

Thanks, Corry!

Joe

S

SB Cali Joe

Lyricist III

After 10 MONTHS of a rotten, no good, truly awful Sonos App “upgrade” experience of their terrible app - where even the CEO sends out a “Mea Cupla” letter” - I FINALLY resolved and restored my music library this morning. I’ve tried Terminal - I’ve tried everything else and only did this on a whim as of this morning.

Routinely my music is kept in the Shared User - so today, while working in the primary user account, I created a brand new folder (Mac OS 15.7.1) in the SHARED user - gave it all the same sharing permissions per Sonos website - then moved all the music from the previous, non working music folder to the newly created folder - Next, from the Mac desktop Sonos app, added the Music Library;

SONOS > Manage > Music Library Settings…

and Shazam - I FINALLY have my music library accessible after TEN F@#$! MONTHS!

Seriously - shame on you Sonos for releasing such a steaming (com)pile of 1s and 0s…. (see what I did there). I hope this information is beneficial to someone out there...

Thanks and a question: if you update your iTunes will this new folder automatically update or do you have do something to make that happen?

Thx again,

Joe

C

csmo

Lyricist III

it is now no longer working. The connection has disappeared. I get this error when using my IP address:

it is possible I am doing something wrong. That said, this should not be so challenging. Thoughts? Thanks

Corry P

Sonos Staff

Hi @csmo

Sorry to hear that your Music Library has stopped working again!

Did you set a reserved IP address for your Mac on your network? If not, the Mac’s IP address may have changed and therefore the pointer to 192.168.1.3 would no longer work.

If it’s not that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

csmo

Lyricist III

Hi

Respectfully, the tech support I spoke with could not help at all. That’s where I got the opaque netbios advice. I did not get a reserved IP address because it all seemed to work. How would my IP address have changed? That IP address above is what I found yesterday. Finally, does the path look correct?

Thank you.

Corry P

Sonos Staff

Hi @csmo

If you did not reserve an address for your Mac, then it has likely changed. This will just happen - they are largely handed out at random by the router. Although a device will typically get the same IP address if it had one before, there’s no guarantee of this.

On your Mac, please check what the IP address is (the setting on Sonos will remain what at what it was set to, whereas the Mac will be able to tell you what it’s current address is) - if it is not 192.168.1.3, then your Sonos system does not know how to find it and will be unable to play Music Library.

If this is the case, then I can only recommend reserving an address for the Mac - either consult a manual as to how to go about it, or get in touch with our technical support team who would be able to remotely connect to your computer in order to do it for you.

Please note that if you do not reserve the specific address of 192.168.1.3, then you will need to update the Sonos setting for the Music Library’s path with the new reserved address.

If the path was correct before, it will be correct now (barring the IP address).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

csmo

Lyricist III

Thanks. The IP address in the screenshot is the current IP address. I asked if the path looked correct because the path is I am no longer certain if I have typed it write. So, assuming for the moment that that IP address is correct does the way I have typed the path look correct? Please bear in mind that while I am not a total novice with this level of futzing around I am fundamentally just of the mill consumer who spent a bunch of money on a product that I wish would work as it always has.

Thanks again. I appreciate your help.

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