Error 1002 Apple Music

1 reply
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Hello,

I know there is multiple reports about the same kind of issue but i can’t find any solution working.

I cannot play any playlist from Apple Music on my Sonos One. Even the small ones, be it in Shuffle or Normal. I always get the 1002 error code. The problem exists from any Sonos app (Android, iOS, macOS).

Also i have an alarm set for morning using an Apple Music playlist. It works approximately 50% of the times. This is my first Sonos system and that + to the impossibility since MONTHES to connect to Apple Music service from Android app, this is VERY VERY disappointing!

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James L.Answer

Retired Community Staff

Hi @jo.mrtns,

Error 1002 indicates a timeout in receiving the music data from the Apple music service. This could be for a wide variety of issues that don’t all have the same solution. I suggest submitting a system diagnostic and getting in touch with our customer care team for some live troubleshooting.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

James L.Answer

Retired Community Staff

Hi @jo.mrtns,

Error 1002 indicates a timeout in receiving the music data from the Apple music service. This could be for a wide variety of issues that don’t all have the same solution. I suggest submitting a system diagnostic and getting in touch with our customer care team for some live troubleshooting.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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