Era 100 not loading airplay

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Brand new Era 100 stereo pair will not airplay. Have Sonos Beam connected to my TV and every time I attempt to Airplay via IPhone and IPad I receive a message “Control other speakers and TVs.” Then a message “unable to connect to Family Room.” Tried rebooting speakers without any change. I have a one SL in another room that works with airplay

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AirgetlamAnswer

Seems odd. What are you sending the AirPlay 2 signal from? Have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system

Bruce

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ALJ1996

Lyricist III

@arthron check your Home app on your iOS device. Make sure your eras are listed there as the same name they appear in the Sonos app. IIRC if they are not the same airplay will not work.

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arthronAuthor

Contributor I

Thanks everyone. I’ve been in contact with Sonos support. Carried out diagnostics, rebooted etc to no avail. Sonos has offered to replace the speakers and I have sent them back and waiting for the replacements to be shipped. Hoping the new ones will work, gut not overly confident as I believe there is a conflict with the Beam/LG Oled TV and the Era 100s.

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