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ChuckCo
Avid Contributor I
June 7, 2024
Answered

Dropouts making my system unusable

  • June 7, 2024
  • 1 reply
  • 79 views

I don’t know if this is correlation or causation, but after upgrading my products to current versions I’m having audio dropouts all over the house. My normal triage is to power-cycle speakers, power-cycle router and Boost, and check for Wi-Fi channel conflict between home network and Sonosnet. The first two have no effect. The last is not possible because I can find no way to do so in the iPhone or Mac app.

I notice that the Boost is no longer sold. Is it still supported? Will removing the Boost and converting to a wired network fix my audio problem?

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Best answer by Gabriel Z

Hey @ChuckCo,

Thanks for your post and sorry to hear you are experiencing audio dropouts since upgrading. Since you have already tried rebooting your Sonos devices and network, I would suggest to check for potential wireless interference.

SonosNet channel selection for iOS should be available with the latest update today. Let us know how you got on!

 

Regarding the Boost, it’s still supported, but generally home Wi-Fis are just as good or even better at times to support a Sonos system. You can check here if the Wireless set-up is for you and here if you want to try switching to it.

 

Hope that helps!

1 reply

Gabriel Z
Gabriel ZAnswer
Enthusiast II
June 17, 2024

Hey @ChuckCo,

Thanks for your post and sorry to hear you are experiencing audio dropouts since upgrading. Since you have already tried rebooting your Sonos devices and network, I would suggest to check for potential wireless interference.

SonosNet channel selection for iOS should be available with the latest update today. Let us know how you got on!

 

Regarding the Boost, it’s still supported, but generally home Wi-Fis are just as good or even better at times to support a Sonos system. You can check here if the Wireless set-up is for you and here if you want to try switching to it.

 

Hope that helps!

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