Does This Sound Familiar

There is so much saber rattling about how bad, awful or whatever derogatory word you may choose to use describing the past/current state of the Sonos app. Granted the release of the app in May, 2024 was an unfinished product that caused pain and frustration for many customers.

Those complaints called for lawsuits and the firing of Patrick Spence and other decision makers who played a part in the botched release. Many customers have vowed to sell their Sonos and move on to another brand as a result. 

However, you should know that Sonos is not unique in the misstep to release the current app. Other companies have been found lacking in their due diligence to deliver a quality software, OS and/or controller as is the case with Sonos. I’m not going to drag this out by trying to quell your frustrations with Sonos as that will come over time and at different intervals for each individual. For some that time may never come. 

What I’d ask is that you take a moment to read a customer response from the Apple Community who is frustrated with the current state of iPadOS 18. My point being is that ALL tech companies even those with the resources of Apple experience setbacks with their UI/device software at times. I think you’ll draw a sense of parallel in the statement below to those that have been voiced in the Sonos community regarding the Sonos app. Please read with an open mind and maybe examine your own prejudices toward Sonos, if they be.

Edit:

For the record I own an iPad Pro 2024 with M4 Chip. I’m currently stuck on iPadOS 17.7 and can’t move to iPadOS 18. I’ve been an Apple product user for many years and have seen this with iOS, iPadOS and MacOS before. However, they are all eventually resolved; so no need for me to complain in the Apple community. Patience is the operative word.