Renowned Enthusiast I

Answered

Do they have no shame or skilled product mgrs.

Forum|Forum|2 years ago
May 26, 2024
20 replies
472 views

Customers with their own music stored locally made Sonos. Put them on the map. They exist due to us. Sonos has since by conscious design left us and moved to connected services. I understand why. But this latest complete removal of the ability to use my Sonos as it was marketed and sold to me, to listen to my music absolutely beggars belief.

The update was automatic. I have now lost the ability to play my music in FLAC format. Like many I’ve invested thousands over the years.
I moved much to Blusound. Dumped my Sonos because of how they treated us. But I kept some for some rooms. Now I guess I’ll be dumping that too.
Blusound is superb.
I’ve had enough of being ignored by them.

There is no way this is a bug. This was design. The complete omission of a capability is not a bug.
It was a conscious decision to remove any ability to play localised music. Probably to save money on developers and have less and less requirement to have staff.

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Best answer by Pools-3015

@UKMedia so I’ve got to wait until Mid June to listen to my music.

any idea how I get the old app? I was an idiot and had auto update apps turned on. How do I get S2 back? The gold logo ?
Else no music until June.
as I said. Appalling customer service and a ridiculous product release strategy.
I spent 40 years in software companies and this is ridiculous.
I don’t know a single s/ware company who would release a product with such a gap without informing customers first. Give us a chance and option NOT to upgrade.
They did because they don’t care about local music users any more. I get that online services is the way of the world now but…. We built them.
We put them on the map.
They need to show us some care.

While it may be a little inconvenient right now, you can still use a device with the old app or a PC/Mac that has the desktop app to edit and play your locally stored files. I updated a single device, iPhone 13 Pro, and left the old app on everything else, just incase the was an issue. I also NEVER have auto updates enabled on anything I own. Sonos is not the only manufacturer who has had issues with updates. Should have they allowed users the ability to downgrade: Yes the should have. But i like the app for the most part and I am eagerly waiting for the re-addition of missing features.

I have a Synology NAS that have FLAC files and I'm playing some music right now through a Sonos Five. I did update the protocol from SMB v1 to SMB v2 on my local library as soon as Sonos allowed. I use my Mac to edit the queue for now and all the changes are there after an app restart.

I didn't have any connection issues, issues adding a device or the app not being able to see my library, like others have had. The update has gone very smoothly for me.

Show previous replies

SullydksAuthor

Renowned Enthusiast I

@UKMedia

so my laptop has the old app. V 15.11 S2.
But it won’t run until I update it. Any ideas how to avoid doing that?
I cannot get past the UPDATE screen.

====, Synology NAS. FLAC only.

G

Gaham

Headliner I

The technical term for this release in product management speak is:

A HIPPO release because it was released based on the HIghest Paid Person’s Opinion.

UKMedia

@UKMedia

so my laptop has the old app. V 15.11 S2.
But it won’t run until I update it. Any ideas how to avoid doing that?
I cannot get past the UPDATE screen.

Can you post a screen shot? It normally states that some functionality may be unavailable but allow you to not update.

Remember: Sometimes Red Wine helps :)

UKMedia

The technical term for this release in product management speak is:

A HIPPO release because it was released based on the HIghest Paid Person’s Opinion.

🤣

Remember: Sometimes Red Wine helps :)

SullydksAuthor

Renowned Enthusiast I

@UKMedia

so my laptop has the old app. V 15.11 S2.
But it won’t run until I update it. Any ideas how to avoid doing that?
I cannot get past the UPDATE screen.

Can you post a screen shot? It normally states that some functionality may be unavailable but allow you to not update.

There’s nothing. Big black screen saying “we need to get Sonos running on the latest software. Choose ‘Check for updates’ to get started.

If I do thatI get an “update” or “not now” option. But choosing “not now” just drops me back to the first screen and so I’m stuck in the loop.
No menu items are active on top left.
More options allows a reset but then back in the loop. It’s not letting me proceed. Can’t blame it. I’ve said some crap things about it over the last few years as I watch their demise and sell outs.
😂

====, Synology NAS. FLAC only.

UKMedia

@UKMedia

so my laptop has the old app. V 15.11 S2.
But it won’t run until I update it. Any ideas how to avoid doing that?
I cannot get past the UPDATE screen.

Can you post a screen shot? It normally states that some functionality may be unavailable but allow you to not update.

There’s nothing. Big black screen saying “we need to get Sonos running on the latest software. Choose ‘Check for updates’ to get started.

If I do thatI get an “update” or “not now” option. But choosing “not now” just drops me back to the first screen and so I’m stuck in the loop.
No menu items are active on top left.
More options allows a reset but then back in the loop. It’s not letting me proceed. Can’t blame it. I’ve said some crap things about it over the last few years as I watch their demise and sell outs.
😂

How old do you think the App on your laptop is? The current firmware is compatible with the new release and the previous version but if your App is older then maybe not compatible for now upgraded firmware on your Sonos devices.

Remember: Sometimes Red Wine helps :)

106rallye

@Sullydks The PC and Mac app are still the old apps. You can update the app,.

SullydksAuthor

Renowned Enthusiast I

@UKMedia

so my laptop has the old app. V 15.11 S2.
But it won’t run until I update it. Any ideas how to avoid doing that?
I cannot get past the UPDATE screen.

Can you post a screen shot? It normally states that some functionality may be unavailable but allow you to not update.

There’s nothing. Big black screen saying “we need to get Sonos running on the latest software. Choose ‘Check for updates’ to get started.

If I do thatI get an “update” or “not now” option. But choosing “not now” just drops me back to the first screen and so I’m stuck in the loop.
No menu items are active on top left.
More options allows a reset but then back in the loop. It’s not letting me proceed. Can’t blame it. I’ve said some crap things about it over the last few years as I watch their demise and sell outs.
😂

How old do you think the App on your laptop is? The current firmware is compatible with the new release and the previous version but if your App is older then maybe not compatible for now upgraded firmware on your Sonos devices.

As above V15.11 S2 - As far as I am aware its the version prior to the latest daft release.

====, Synology NAS. FLAC only.

SullydksAuthor

Renowned Enthusiast I

@Sullydks The PC and Mac app are still the old apps. You can update the app,.

THANK YOU - It worked. Well, it said there was an error, but actually is working fine.
THANKS

Still a ridiculous scenario. I now need a laptop to listen to my own music on the SONOS system.

I wonder if the original founders and innovators of SONOS would think of that !!
John MacFarlane, Craig Shelburne, Tom Cullen, and Trung Mai. (if anyone was wondering).

Although MacFarlane announced the move to focus on Streaming some years back so I guess he’s a fan of this chaos. Not that he’s still there.

HIPPO indeed.

====, Synology NAS. FLAC only.

Y

yooj

Trending Lyricist I

Headphone ads but no access to my files or Sonos playlists? Galling to be served new ads but not old function. As if I’d consider buying more Sonos products while my existing ones are crippled. Galling.

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