Answered
Do I need to set up a new account?
Sonos can’t find (any) new products. Tried to set up ERA 100 speakers by signing in to my previous S1 account. Downloaded new app for S2, but it doesn’t find any products.
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Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with setting up your Era 100 speakers.
If you have an existing S1 system, please turn it off while setting up a new S2 system, otherwise the app will be confused about what you are trying to do.
If this is not the case, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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