Contributor II

Deezer search issues

Forum|Forum|1 year ago
November 19, 2024
52 replies
1190 views

Upgraded to the latest version. Figured it couldn’t get any worse. I was wrong. Anyone else having issues with Deezer?

I can navigate Deezer see my playlists, favourites etc. that’s all good

i can also see recent music played and searched for prior to the update and play that no problem

what I can’t do is search Deezer. When I try and search for music I get results from other services but Deezer has a red exclamation mark next to it. When I click on this I get the message “An error occurred with Deezer. Try again later”

I know it’s not my credentials or anything like that as I can still browse and play things from Deezer as explained above. The issue only occurs when I try and search new music

I’ve reauthorized the account but that made no difference. So if I want to listen to music now I need to use the Deezer app. Favourite the song or add music to a playlist just so I can then find it on the Sonos app.

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Pinned Reply By Corry P

Hi @Gatchaman et al

I’m happy to confirm that we now consider this issue resolved.

Although it did not need a software update from us to fix it, it was us that fixed it (fix was applied to a server, I think), so it’s unlikely that the fault lied with Deezer in the first place.

Show previous replies

A

Andy MC

Trending Lyricist I

Wow.

I seem to remember Sonos and Deezer launching a long term partnership in which Deezer would provide streaming services to Sonos Radio To learn that Deezer is not prioritised by Sonos is astonishing To quote Corry P

"There are hundreds of music services available on Sonos and we cannot test them all prior to every software release".

Not even a major partners services Corry? It's little wonder your customers increasingly feel that we don't count.

Surely you accept that you should prioritise functionality of Deezer given your partnership and the critical role they play in your provision of Sonos subscription services?

M

Michelx

Contributor I

Same problem for me.

There is no problem on windows.

The problem occurs on IPAD and on Androïd during search on Deezer

“an error occurs with Deezer. Try again later”

every other functions on Deezer are ok.

Thank you for your work.

S

slecorre

Lyricist I

Miracle, it works back ! Thanks for the efficiency in solving the problem.

K

kl3s

Lyricist II

Working for me again!

A

Andy MC

Trending Lyricist I

Well done on a relatively quick resolution. That said it does feel.like it has been an eternity since we had a fully functional, intuitive, user-friendly app so it really would be progress if new updates were adequately tested prior to release and this update clearly was not.

J

jenue

Lyricist I

Youtube music is no longer working. I want refund

M

Michelx

Contributor I

It woks. Bravo.
Merci

1

1deltae

Lyricist I

@Corry P this is working again for me as well, thank you for quickly getting this resolved!

Airgetlam

Since there was no update to the Sonos controller, the ‘fix’ was likely done by Deezer, on their side, which means that is where the ‘bug’ was as well.

Bruce

R

Robbisim

Lyricist I

Risolto, grazie

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