Contributor I

Answered

deezer family adding commercials.

Forum|Forum|2 years ago
January 22, 2024
6 replies
152 views

A few days ago I have asked why my Deezer familly on Sonos was adding commercials to the premium whereas I m already paying to have no commercial with the family account . Someone answered I should make sur to add each member of the family. Even if I didn't understand why suddenly doing that it wouldn't add commercial, I did so. Did this solve the issue ...the answer is No. I'm still getting this leady asking me to upgrade. I only have this when I'm listening to my Sonos. Not with something else.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Schlumpf

Unfortunately it didn't solve the issue... à week ago all was working fine . Paying for something that you are not supposed to have is abusive.... I'm just thinking going to another provider if it ...

If your login data are correct, last try would be this:

Remove Deezer from Sonos, Log out from Deezer app on device with Sonos app, restart this device and all Sonos devices. Log in to Deezer account on a desktop webbrowser and select settings… my account… more… my apps. There remove Sonos from connected devices.
Log in to Deezer app and connect Deezer to Sonos again.
When you connect Deezer on Sonos, is there the question which family profile you like to add? Would be helpful, if you answer my questions from above what kind of account you connect to Sonos? Master family, profile or added account.
If you prefer you can also get in contact with Deezer support team.
https://support.deezer.com/hc/en-gb/requests/new

Airgetlam

To my knowledge, Sonos doesn’t add any advertisements to a stream (although perhaps in Sonos Radio?). If you’re getting ads from Deezer, they’re the ones inserting/providing the ad, and you may want to reach out to them.

Bruce

buzz

Grand Maestro

Full disclosure: I’m not a Deezer user.

Is this a free or paid account? The general rule for the services I’ve used is that “free” accounts will post ads from time to time — in an effort to support the service. I’ve noticed that some services might play for quite a while without ads, then they come rolling in — with increasing frequency. Perhaps this is an attempt to make me go away or start a pay account. For multi-site services, such as Audacity or TuneIn the service may insert an ad before transferring to the site. The site may then insert its own ads.

P

PampacAuthor

Contributor I

@buzz

I'm not having a free account , I'm paying each month for not getting commercials.

What I really find weird is that it s only when listening to deezer through the Sonos. I don't have that on my mobile ....

I don't understand .

Schlumpf

Virtuoso

@Pampac

For me it works absolutely fine with my deezer familly on Sonos.
I just can imagine that you linked Sonos with a different account as you’re logged into deezer app on your smartphone.
Is it the family plan master account you want to use with Sonos? Or is it a profile of this or a different account that was invited to family?

Please try do delete deezer from Sonos and reconnect it as a service using a correct account or profile.

Ralf

P

PampacAuthor

Contributor I

Unfortunately it didn't solve the issue... à week ago all was working fine . Paying for something that you are not supposed to have is abusive.... I'm just thinking going to another provider if it ...

SchlumpfAnswer

Virtuoso

Unfortunately it didn't solve the issue... à week ago all was working fine . Paying for something that you are not supposed to have is abusive.... I'm just thinking going to another provider if it ...

If your login data are correct, last try would be this:

Remove Deezer from Sonos, Log out from Deezer app on device with Sonos app, restart this device and all Sonos devices. Log in to Deezer account on a desktop webbrowser and select settings… my account… more… my apps. There remove Sonos from connected devices.
Log in to Deezer app and connect Deezer to Sonos again.
When you connect Deezer on Sonos, is there the question which family profile you like to add? Would be helpful, if you answer my questions from above what kind of account you connect to Sonos? Master family, profile or added account.
If you prefer you can also get in contact with Deezer support team.
https://support.deezer.com/hc/en-gb/requests/new

Ralf

Sign up

Login to the community