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Pampac
Contributor I
January 20, 2024
Answered

deezer familly

  • January 20, 2024
  • 3 replies
  • 98 views

Hi,

Sonos keep on playing commercial for deezer upgrade account to premium whereas I have a deezer familly account. 

What is the reason? I'm already paying fees for not having commercials…

Tx

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Best answer by Jamie A

Hi @Pampac, 

I’ll be closing this thread as a duplicate as you have another thread on the same topic. That thread being:

I would recommend following user @Schlumpf’s advice as the steps they’ve provide are what we would suggest as well.

If the steps they’ve provided do help, then please reply in your thread as it will let the users who assisted you and other users who come across your thread know how to solve this issue. If they don’t resolve the issue, then you can keep troubleshooting with the community or Sonos support.

I hope this helps 

3 replies

Ken_Griffiths
Ken_Griffiths
January 21, 2024

You can switch off Sonos App/E-Mail notifications in your online Sonos profile here: 

https://www.sonos.com/en-us/myaccount/user/profile

106rallye
106rallye
January 21, 2024

Is it the system or the app playing the add?

Jamie A
Jamie AAnswer
Sonos Staff
January 26, 2024

Hi @Pampac, 

I’ll be closing this thread as a duplicate as you have another thread on the same topic. That thread being:

I would recommend following user @Schlumpf’s advice as the steps they’ve provide are what we would suggest as well.

If the steps they’ve provided do help, then please reply in your thread as it will let the users who assisted you and other users who come across your thread know how to solve this issue. If they don’t resolve the issue, then you can keep troubleshooting with the community or Sonos support.

I hope this helps 

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