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Stefan Max
Contributor I
March 17, 2025
Question

Custom radio URL completely broken (Sonos S1 app, legacy system)

  • March 17, 2025
  • 22 replies
  • 456 views

I am a happy user of an old Sonos Legacy system with the S1 app, an old Connect, a Play:1 and :3 (with proper buttons) and an OneSL because I couldn’t find a proper Play:1 anymore.

Mostly, I've been using the system to listen to my local music library or Tidal, or stream a webradio station via the custom URI “hack” via tunein. I've seen that a lot of people have issues with that with the new app, with the S1 app, it still seemed to work fine.

Until now.
I had been away from home for a couple of weeks and when I came back, the custom radio doesn't work anymore. That is, in Sonos. It works in the TuneIn app, it works on the station’s website, the raw URI works fine from all sorts of streaming players.
I tried to get Sonos to directly play the stream via the API (x-rincon-mp3radio), doesn’t work. Tried other streams - don't work. Normal, ad-infected TuneIn works. All my custom URIs stopped working.

Via the support webinterface (:1400/status) of my Sonos hardware, I found out that a software/firmware update was pushed to them on March 9th. That might be the culprit.

Does anyone else have this problem? Was there even anyone else around with custom radio still working? Is there any hope of a solution? Do I need to spent a lot of money to buy new hardware even though the stuff I have could theoretically easily do the job?

So many questions. Thank you for indulging me.

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    22 replies

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    Erric
    Lyricist II
    May 18, 2025

    Notably, however, the Sonos 2 app for iOS does not reflect this (yet?), and the added stations are not available from there.

    pollyhop
    Lyricist II
    June 21, 2025

    I am a happy user of an old Sonos Legacy system with the S1 app, an old Connect, a Play:1 and :3 (with proper buttons) and an OneSL because I couldn’t find a proper Play:1 anymore.

    Mostly, I've been using the system to listen to my local music library or Tidal, or stream a webradio station via the custom URI “hack” via tunein. I've seen that a lot of people have issues with that with the new app, with the S1 app, it still seemed to work fine.

    Until now.
    I had been away from home for a couple of weeks and when I came back, the custom radio doesn't work anymore. That is, in Sonos. It works in the TuneIn app, it works on the station’s website, the raw URI works fine from all sorts of streaming players.
    I tried to get Sonos to directly play the stream via the API (x-rincon-mp3radio), doesn’t work. Tried other streams - don't work. Normal, ad-infected TuneIn works. All my custom URIs stopped working.

    Via the support webinterface (:1400/status) of my Sonos hardware, I found out that a software/firmware update was pushed to them on March 9th. That might be the culprit.

    Does anyone else have this problem? Was there even anyone else around with custom radio still working? Is there any hope of a solution? Do I need to spent a lot of money to buy new hardware even though the stuff I have could theoretically easily do the job?

    So many questions. Thank you for indulging me.

    Hey Stefan, I’m in a similar situation. Old Play5 Gen1 with S1 app. until semi-recently, when playing my favorite internet radio station Radio Paradise, there was a stream of “My Favorites” available. Now it’s solid gone. Tried following Sonos’s advice to add it via TuneIn but that didn’t work. This is so frustrating so I guess I’ll go back to streaming my favorites on my little Bose speaker. 

    pollyhop
    Lyricist II
    June 21, 2025

    oopsie, posting as a reply:

    I’m in a similar situation. Old Play5 Gen1 with S1 app. until semi-recently, when playing my favorite internet radio station Radio Paradise, there was a stream of “My Favorites” available. Now it’s solid gone. Tried following Sonos’s advice to add it via TuneIn but that didn’t work. This is so frustrating so I guess I’ll go back to streaming my favorites on my little Bose speaker. 

    Airgetlam
    Airgetlam
    June 21, 2025

    I’m curious, not having any experience anymore with S1, but what did Sonos Support say, when you called in with this issue?

    Bruce
    pollyhop
    Lyricist II
    June 23, 2025

    haven’t had the time to call them yet. kinda busy season at work!

    Stefan MaxAuthor
    Contributor I
    August 5, 2025

    Just a quick update, I was away from home for a couple of weeks, came back and the custom streams are working again in the S1 app and on the old hardware. I didn't do anything, just tried to start the stream and - voila - it worked again.

    All my custom streams are (still) available under tunein - my radio stations.

    So anyone having the same issue - you might want to give it a try again.

    Sean M
    Sean M
    Sonos Employee
    August 5, 2025

    ​@Stefan Max Glad to hear this is working for you now.

    For anyone else who runs across this, there’s some older encryption suites that we had to drop support for, which is leading to some stations which haven’t been well-maintained to become unavailable. That’s not the only reason stations won’t play, but it’s the root cause behind a a lot of them right now, especially if you notice a difference between S1 and S2.

    If it’s a TuneIn stream (or another radio service we natively support), I’d recommend contacting our support team. Once they confirm that’s the issue, they’ll take a report so we can advise the station to upgrade their cipher suite. If you have the URL (and/or it’s a custom station), try using “http://” instead of HTTPS. If the stream supports this, it should allow you to bypass the unsupported encryption until they get around to fixing it.

     
    Disclaimer: I work at Sonos, but I'm *not forum staff*. Any views expressed are my own.
      Stefan MaxAuthor
      Contributor I
      September 8, 2025

      New update:

      Now TuneIn stopped working most of the times, even the free, “official” streams. I only keep hearing “welcome to TuneIn” and then looping ads.

      If it works at all, there's a small chance that the custom streams work. Or not. I cannot reliably reproduce this behaviour or nail down any cause or effect. 

      The TuneIn android app still works normally, so it's probably a Sonos problem. 

      106rallye
      106rallye
      September 8, 2025

      Streams not working can also be caused by connection troubles.

      Stefan MaxAuthor
      Contributor I
      September 8, 2025

      Streams not working can also be caused by connection troubles.

      The connections work just fine outside of Sonos. Also, a couple of month back I had a very diligent check-up of my network setup with Sonos support (they spent more than an hour on the phone with me).

      So I'm pretty sure it's something else. 

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