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Contributor I
Jul 20, 2025 5:19 PM UTC

Current Outage

anyone else experiencing an issue with their Sonos products as well as the current outage? 

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11 replies

Airgetlam
Jul 20, 2025 5:23 PM UTC

What outage? I’m currently using a PLAY:3 to listen to iHeart radio, using S2?

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Bruce
Airgetlam
Jul 20, 2025 5:27 PM UTC

I see, looking at the status page, Sonos has identified an issue with Sonos Radio, is that what you mean? 

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Bruce
Lyricist III
Jul 20, 2025 5:39 PM UTC

I'm getting an error message when I search for music within the App.  I don't use Sonos Radio. 

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Local Superstar
Jul 21, 2025 9:31 AM UTC

I also got error using Sonos Search last night, resolved quite quickly. I mostly use search in Apple Music App to find the tracks, then add them to a Apple Music Playlist that is accessible from Sonos Apple Music Service, rather than use the Sonos Search.

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AliKat76Author
Contributor I
Jul 21, 2025 11:32 AM UTC

Yes the Sonos radio outage. None of our Sonos products that are connected via the bridge thing where working either only the Roam speaker because it’s separate and has Bluetooth. 
 

Everything except for Sonos Radio is now working. 

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Mr. T
Jul 21, 2025 11:43 AM UTC

Yes the Sonos radio outage. None of our Sonos products that are connected via the bridge thing where working either only the Roam speaker because it’s separate and has Bluetooth. 
 

Everything except for Sonos Radio is now working. 

If you have an S1 system that is connected with a Bridge, you may want to look at removing it from your setup.

https://support.sonos.com/en-gb/article/remove-a-bridge-from-your-sonos-s1-system

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Lyricist III
Jul 27, 2025 1:57 PM UTC

Yesterday I could not use my Port. My music folder disappeared, and I cannot add any music now due to error913.

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Mr. T
Jul 27, 2025 2:07 PM UTC

Yesterday I could not use my Port. My music folder disappeared, and I cannot add any music now due to error913.

https://support.sonos.com/en-gb/article/error-913-when-adding-a-music-library-share

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Lyricist III
Jul 27, 2025 4:13 PM UTC

Thank you for the reply but the Sonos service outage is in its second day according to the support page. So, I will wait a little while before repeating the process that I have completed before.

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Lyricist III
Jul 28, 2025 1:55 PM UTC

Today marks the third day of the Sonos outage. If this is not resolved soon, I will be looking at alternatives to Sonos. I can find work arounds to listen to my music collection but that is not why I invested in a Sonos product.

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