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jsimmy
Contributor I
April 20, 2023
Answered

Crossfade skips every other song (20 secs) when using Spotify

  • April 20, 2023
  • 32 replies
  • 3515 views

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???

I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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    Best answer by Corry P

    Hi @jsimmy et al

    We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

    If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

    32 replies

    Show previous replies
    1pmac
    Lyricist I
    July 27, 2023

    I’m going to move to another service, given Sonos does not appear to be taking this issue or feedback from their customers seriously. 

      Airgetlam
      Airgetlam
      July 27, 2023

      It’s Spotify’s issue to fix, not Sonos’. If it was a Sonos issue, all streaming companies would be equally affected. 

      Bruce
      Graham256
      Trending Lyricist I
      August 7, 2023

      Especially as it’s most likely a fix that Spotify has to do, since it’s not affecting other Sonos streams….which means the engineers at Sonos can’t do anything, they have to wait for Spotify to fix their servers. 

      That’s fine but why can’t Sonos just say this is the problem and we are talking to Spotify!!!!!!

      Airgetlam
      Airgetlam
      August 8, 2023

      Likely because they have a company policy not to point fingers at their partners?

      Bruce
      ToniL
      Trending Lyricist I
      August 22, 2023

      Hi, just updated my Sonos system to 15.7 an hour ago and so far I have not experienced the Spotify crossfade issue from Sonos.

      Don’t know if I’m just lucky for now, I’ll keep playing Spotify playlists on crossfade...

       

      Toni

        Corry P
        Corry PAnswer
        Sonos Staff
        August 24, 2023

        Hi @jsimmy et al

        We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

        If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          joeybab3
          Avid Contributor I
          November 16, 2023

          Maybe I’m missing something but this doesn’t seem to be fixed at all, I’m on 15.10 but its still disabled?

           

          Debbs500
          Contributor II
          February 6, 2024

          Spotify crossfade will work on Sonos if you play through Airplay.  Personally I find Airplay to be maddening.  So now I have 6 speakers, a dance party coming up...The Spotify interface is more dynamic to manage, but since the crossfade won’t work, I’m using the Sonos Controller. The crossfade is not really working, it goes in and out.   What exactly does it mean this mean? “f Spotify tracks are included in a SONOS Playlist, crossfade is successful.”

           

          I’ve built all my playlists in Spotify, playing them from Sonos - should that mean the crossfade will work?

           

          So much technology, so much limitation.  Any wisdoms?

          Jamie A
          Jamie A
          Sonos Staff
          February 9, 2024

          Hi @Debbs500,

          I’ve just tested on my system by playing a Spotify playlist through the Sonos app and crossfade is working for me after turning it on. The only time it didn’t work was when I skipped to the last five or so seconds of the song but leaving the playlist to run through without any interference from me didn’t have any issues with crossfade.

          I’ve not seen the message about crossfade being successful before, but if you’re playing from the Sonos app then you shouldn’t have any issues. If you are, make sure that the Sonos app is updated through your relevant app store and that the Sonos system itself is updated through the Sonos app. As with Corry’s post above, if you’re still experience issues, please reach out to our support team.

          I hope this helps!

            I LUV MUSAK
            Lyricist I
            April 10, 2024

            I have undated to version 16.1 for both my Sosos Roam speaker as well as my 2 Gen 1 speakers .

            I finally synced them all up and discovered that the CROSSFADE option will only work when using the Bluetooth feature on the Roam speaker only.

            This is sooo disappointing to not be able to use the Spotify Music app with the Sonos CROSSFADE option.

            Love everything about the Sonos product, but the inability to CROSSFADE when bumping a Spotify playlist is an party killer for sure!

            COME ON MAN!

            Is there any future hope or fix for this?

            SOMEBODY PLEASE SAVE THE HOUSE DJ

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