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jsimmy
Contributor I
April 20, 2023
Answered

Crossfade skips every other song (20 secs) when using Spotify

  • April 20, 2023
  • 32 replies
  • 3515 views

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???

I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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    Best answer by Corry P

    Hi @jsimmy et al

    We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

    If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

    32 replies

    Corry P
    Corry P
    Sonos Staff
    April 21, 2023

    Hi @jsimmy 

    Welcome to the Sonos Community!

    We are aware of this behaviour and are investigating. Currently, we have no timetable for a resolution to be implemented.

    In the meantime, Spotify should play normally if you disable the crossfade feature.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      jsimmyAuthor
      Contributor I
      April 25, 2023

      Hi Corry P, 

      Yes I am aware that Spotify will work without the crossfade feature. That was not the question in the mind. I saw this being reported a month ago as well. Is the Sonos team actively working on a solution or having customers “deal with it” mindset? Not trying to be direct with my reply, just seems like this is an issue that should be high priority. Especially as most folks use Sonos music system to entertain folks without interruption. Just my two cents.. thanks!

        DeanonDean
        Lyricist I
        April 25, 2023

        When do we expect a fix to this. I have entertained quite a few times lately and it is quite embarrassing for the song to stop after 10 seconds and it is also not PARTY etiquette to wait for a song to end and quiet to happen before the next song plays so the current fix does not FIX this issue of entertaining

          Corry P
          Corry P
          Sonos Staff
          April 26, 2023

          Hi @jsimmy & @DeanonDean 

          You can enable crossfading in the Spotify app and stream to Sonos via AirPlay, Bluetooth or Line-In to maintain the crossfade setting. Spotify Connect (direct play to Sonos from the Spotify app) does not support crossfade, however.

          I don’t have any timescale to share with you for when this issue will be resolved.

          I hope this helps.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          jsimmyAuthor
          Contributor I
          May 11, 2023

          Hi Corry P, 

          Thanks for the update. I have looked into that before but Spotify grays out the playback option when playing on “other devices”

           

          Here is the exact note from Spotify: “These options are not available when listening on another device”

          It does work when you Bluetooth with the move or roam but you cannot Bluetooth with the speakers installed in your house as those (sonos 1 or sonos beam) are all connected vis Wi-Fi. 

          I hope this makes sense. 

          Cheers

          Milesey
          Lyricist I
          May 11, 2023

          This really shouldn’t be that complicated to fix. It makes it very hard to setup a playlist for a party with the right length of time for the playlist if you have random songs skipping after 10s. 
          Lots of other competition on the market… maybe I should see if they have better software. 

            Corry P
            Corry P
            Sonos Staff
            May 12, 2023

            Hi @jsimmy 

            Thanks for the update. I have looked into that before but Spotify grays out the playback option when playing on “other devices”

            Here is the exact note from Spotify: “These options are not available when listening on another device”

            Yes - this is what I meant by “Spotify Connect (direct play to Sonos from the Spotify app) does not support crossfade”.

            It does work when you Bluetooth with the move or roam but you cannot Bluetooth with the speakers installed in your house as those (sonos 1 or sonos beam) are all connected vis Wi-Fi. 

            The Move cannot share a Bluetooth stream with other Sonos devices, but the Roam can, when on WiFi, as can the Era 100 or Era 300.

             

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              jsimmyAuthor
              Contributor I
              May 12, 2023

              Hi Corry P,

              Every time you reply you state the obvious and not address the main issue. Not sure if you are a bot or just avoiding the problem. I’m not just a beginner user with Sonos products. I have tried every work around for months before I posted on this forum which I wanted to avoid. Please escalate this issue as you can see from other comments on the thread that you have many frustrated customers.

              Thanks 

                JGATX
                Lyricist I
                May 17, 2023

                Hi Corry P,

                Every time you reply you state the obvious and not address the main issue. Not sure if you are a bot or just avoiding the problem. I’m not just a beginner user with Sonos products. I have tried every work around for months before I posted on this forum which I wanted to avoid. Please escalate this issue as you can see from other comments on the thread that you have many frustrated customers.

                Thanks 

                I’m beyond frustrated with this as well. This has been going on FAR too long. Dead air between songs is just ridiculous. This can’t be that hard of a problem to solve… and don’t give me that “Supply Chain Issues” excuse or some other BS. It was working in the past… now it’s not. Can’t be that hard to fix.

                Airgetlam
                Airgetlam
                May 17, 2023

                Especially as it’s most likely a fix that Spotify has to do, since it’s not affecting other Sonos streams….which means the engineers at Sonos can’t do anything, they have to wait for Spotify to fix their servers. 

                Bruce
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