Skip to main content
Kratouille
Contributor I
May 15, 2024
Question

« Continue » button won’t work during TruePlay calibration.

  • May 15, 2024
  • 14 replies
  • 1512 views

Hello

I’m trying to calibrate my system but during the TruePlay procedure, I’m stuck at the second step right after rotating my phone… When it says to face the TV, I keep pressing the « continue » button but nothing happens ! It seems the app becomes unresponsive because I need to close it and restart it.

I’m on the latest version of iOS with an iPhone 14 Pro. 
My system is an ARC + 2 x ERA 300 + Sub.

Thank you

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    14 replies

    Show previous replies
    KratouilleAuthor
    Contributor I
    May 26, 2024

    It seems like it is working now. I was able to complete the calibration as the app says…
    Though, I find it quite odd there is no way beside the last message of the procedure to see if it’s “ON”.
    I don’t get why they would remove the slider since it can be usefull to check and hear in real time if the calibration makes a difference… Positive or negative.
    I also think removing the volume number is not an improvement.

    mrblaise
    Lyricist III
    May 26, 2024

    It seems like it is working now. I was able to complete the calibration as the app says…
    Though, I find it quite odd there is no way beside the last message of the procedure to see if it’s “ON”.
    I don’t get why they would remove the slider since it can be usefull to check and hear in real time if the calibration makes a difference… Positive or negative.
    I also think removing the volume number is not an improvement.

    It is another bug check this thread: https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/trueplay%2Dsimply%2Ddoes%2Dnot%2Dwork%2Din%2Dthe%2Dnew%2Dapp%2D6892178?tid=6892178

    If you do not see the ON toggle than the trueplay is not actually applied. THe tuning completes but the results are never saved.

      Butts Cat
      Trending Lyricist I
      May 28, 2024

      Hi there,
      same problem here. I cannot trueplay tune my Playbase using an iPad 9. Gen.
      The App soft locks after I press “Begin tuning”

      I have no problems tuning my Five+Sub and 4 Play:1s with my iPad
      AND
      I have no problems tuning my Playbase when I borrow the iPhone 12 Mini from a friend.

      So what’s wrong?


      What did not help:

      Reinstalling the App
      Removing the sourrounds from the Playbase
      Using WiFi instead of SonosNet
      Restetting the Playbase to factory defaults

      BartLee
      Lyricist II
      June 2, 2024

      Same issue. Hoping for a solution (app fix) soon. When I choose Trueplay, button does nothing and I have to close the app after that. It detects my architectural speakers, but won't Trueplay after. Both zones do the same thing. Zone 1 is Arc, sub, amp & sonos inwalls and zone 2 is amp + sonos ceiling speakers. 

      Terms & ConditionsAccessibility statement