Enthusiast II

Contact Patrick Spence CEO of Sonos

Forum|Forum|2 years ago
May 8, 2024
45 replies
3415 views

Here is the posted email address for CEO Patrick Spence:

I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

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wayneo123

Collaborator II

They may say it is the CEO. but it goes through to support and this is the response I got when I sent it to the “CEO”:

My name is Teodora and I'm a senior member of the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to reach out and see if there's anything I can do to help address this.

I understand you’re experiencing troubles with the new Sonos App and I’ll be more than happy to provide you with an explanation.

This feature is not currently available in the Sonos app, but will return in a future update. You will not be able to view, enable, disable, or change any settings related to their Sonos alarms on either iOS or Android apps. For what concerns searching the music library, this is not possible as the new App uses only universal search. To find the music library you can go to the Home screen and scroll down to Your resources. There you can browse the music library.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind ,some features will not be available at launch, but will be added to the app on a rolling basis over the coming months.

Thank you for your collaboration and patience!

Best regards,

Its a joke of a response

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

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unahppyownerAuthor

Enthusiast II

It’s a joke, but unfortunately the joke is on us, the customers!

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wayneo123

Collaborator II

Sonos are Gaslighting their customer base.

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

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Carhue

Lyricist I

Time for a management change. They rolled out a buggy new app with missing functions and think it’s okay. Worst customer experience ever. If they fix the issue not soon they will lost us as customer an we will trash Sonos speakers ….

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greg_67

Contributor I

Sonos basically released an app that rendered my personal music library useless: I can’t search, I have to scroll 470 times to reach the letter “K” under albums, etc.

This basically broke the whole Sonos system for me as this has been my primary use case with it as a loyal customer since 2006. As a result, I am now researching competitors because I don’t trust Sonos with what you will break and disable in the future anymore.