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NeilUK78
Contributor I
Nov 2, 2024 1:37 PM UTC

Constant Software Issues…..

My ongoing disappointment with Sonos continues. The system is virtually unusable - literally every time I switch on my Playbar, Sub, Play:1 Surrounds, I have issues introduced since the previous use. Software ‘updates’ that do nothing but create issues. Not least of which that the Play:1 speakers need to be plugged in to the router to update, because while they work perfectly fine when up and running, software updates invariably fail to recognise them to connect and update wirelessly. Thousands of pounds worth of kit that I cannot be bothered to use any more, because of the hassles experienced at every turn. Such a shame, as the sound quality, when working, is now good.

When are Sonos going to sort their software, so that the (fundamentally good) hardware, is not being constantly let-down?

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10 replies

UKMedia
UKMedia
Nov 2, 2024 2:38 PM UTC

These issues aren't common, can you try the steps in my article below to rule out any duplicate IP address issues:

https://en.community.sonos.com/speakers-229128/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346

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NeilUK78Author
Contributor I
Nov 2, 2024 4:24 PM UTC

These issues aren't common, can you try the steps in my article below to rule out any duplicate IP address issues:

https://en.community.sonos.com/speakers-229128/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346

I disagree - reading down the community here, these are VERY common issues. :(

Thanks for the link, I will take a look, but I can get the system working perfectly, only for an update to screw up the whole thing before my next use…..

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nik9669a
Senior Virtuoso
Nov 2, 2024 5:50 PM UTC

These issues aren't common, can you try the steps in my article below to rule out any duplicate IP address issues:

https://en.community.sonos.com/speakers-229128/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346

I disagree - reading down the community here, these are VERY common issues. :(

Thanks for the link, I will take a look, but I can get the system working perfectly, only for an update to screw up the whole thing before my next use…..

Then turn off auto updates in the app and on your devices. Then you can control when to update. 

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    amun
    Nov 2, 2024 6:46 PM UTC

    The system is virtually unusable - literally every time I switch on my Playbar, Sub, Play:1 Surrounds, I have issues introduced since the previous use.

    Sonos kit seems to work best when it’s left on

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      NeilUK78Author
      Contributor I
      Nov 2, 2024 9:48 PM UTC

      @amun - perhaps, but leaving on unnecessarily is not an option.

      @nik9669a - thanks, I’ll try to locate that.

       

       

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      Pools-3015
      Pools-3015
      Prodigy I
      Nov 2, 2024 9:59 PM UTC

      This is such a funny post…

      @NeilUK78, when you turn off a network attached device, you risk losing the ip address that device was associated with to another device that leaves and returns to your network… like your phone. So your Sonos speakers have to be assigned a new address. 
       

      what I suggest you do if you feel turning your speakers off is a must, you should start your DHCP pool  at something like 192.168.1.50.

      Then set static IPs for your speakers below .50, so that when you turn them on again they will grab the same IP address every time.

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        amun
        Nov 2, 2024 10:21 PM UTC

        @amun - perhaps, but leaving on unnecessarily is not an option.

        Up to you, but I thought that you wanted it to be more reliable. leaving them on and reserving IP addresses in the router should help.

        Personally, I turn of all updates and lock off sonos access in the router, so it can’t update.

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          Stanley_4
          Stanley_4
          Grand Maestro
          Nov 3, 2024 3:31 AM UTC

          Since i reserved IP addresses i have no more issues with powering down and up. 

          Solved my update issues too.

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            NeilUK78Author
            Contributor I
            Nov 4, 2024 6:47 PM UTC

            This is such a funny post…

            @NeilUK78, when you turn off a network attached device, you risk losing the ip address that device was associated with to another device that leaves and returns to your network… like your phone. So your Sonos speakers have to be assigned a new address. 
             

            what I suggest you do if you feel turning your speakers off is a must, you should start your DHCP pool  at something like 192.168.1.50.

            Then set static IPs for your speakers below .50, so that when you turn them on again they will grab the same IP address every time.

            Thanks for the advice - will give it a go. 👍🏻

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            Persistence1999
            Lyricist I
            Dec 14, 2024 5:20 PM UTC

            100%agree with ​@NeilUK78 .  I am now heavily invested in the system and it is now a total disaster.  Connection is impossible now with some items and I’ve given up using them.  Seriously continuing ditching the lot.  This is appalling from a company with premium prices.  They have had lots of time to sort out their software issues

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