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Scousemike
Contributor I
October 9, 2023

connectivity

  • October 9, 2023
  • 1 reply
  • 37 views

Hi, I’m having an issue connecting to my system via my iPhone. Half my system does but my living room set up (play base and 2 ones) has disappeared. It shows up on my iPad and also on my wife’s devices. Can you help? I’ve not changed phone or router etc 

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1 reply

controlav
controlav
Lead Maestro
October 9, 2023

I’ll take a guess that your phone has switched to 5GHz wifi and your router is unable to cope correctly, while the “working” devices are still on 2.4GHz. You can verify this with your router admin pages.

Fix is to get a better router, crude test fix is to temporarily disable 5GHz entirely.

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