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kmcdgross
Contributor I
January 17, 2023
Answered

Connection to Spotify was lost

On all iPhones and iPads in household, we have been getting error message “unable to play…connection to Spotify was lost.” All reboots reinstalls etc etc not working. Other music/podcast sources working fine.

Various searches show it is a frequent issue…what is Spotify doing about it? So frustrating!

Filled the house with expensive Sonos speakers that won’t play music. Kinda want to go back to CDs.

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Corry P
Corry PAnswer
Sonos Staff
January 20, 2023

Hi @kmcdgross 

Welcome to the Sonos Community!

If you’ve been unable to solve this issue, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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RoundTableStudios
Contributor I
March 22, 2023

Have the same issue and only with Sonos playing Spotify.    My four Sonos Ports are on their own dedicated VLAN set with static IP address.  Connected to network that has two gateway switches  each with a  500Mbps fiber circuit connection doing load balancing.  

Airgetlam
Airgetlam
March 22, 2023

The challenge remains that unless you provide hard data to Sonos via the diagnostic process, and speak with them about it, those of us here in this community are still guessing, based on previous interactions with folks expressing the same, or similar symptoms.

And Sonos also has no control over the servers owned by Spotify, either, so if the issue is on Spotify’s side of the world, there’s not much that Sonos or this community can do for you. 

Bruce
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