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mazi1965
Contributor I
May 28, 2024 6:32 PM UTC
Question

connection spotify sonos

if I select album within the sonos app it say default

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3 replies

Gabriel Z
Gabriel Z
Enthusiast II
Jun 7, 2024 2:59 PM UTC

Hey @mazi1965 and welcome to the Sonos Community,

 

Thank you for your post and apologies for the delayed reply.

I’m not sure I follow what error you are experiencing, perhaps you can send a screenshot or reach out for live support who have tools at their disposal to better look at the problem.

Looking forward to your reply!

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mazi1965Author
Contributor I
Jun 7, 2024 6:07 PM UTC

Hi Gabriel,

please see the screenshot…there you see below Alben: „inhalt konnte nicht geladen werden“

this means that I connot open my spotify albums in sonos…do you know why?

regards, Matthias.

 

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Gabriel Z
Gabriel Z
Enthusiast II
Jun 11, 2024 3:05 PM UTC

Hi Matthias,

Thanks for the screenshot!

I was not able to reproduce it and would suggest to remove Spotify from your Sonos system and re-add it after.

Do you perhaps use multiple Spotify accounts within you system? Just basing that guess on the naming of Spotify as “Spotify 3” in your screenshot.

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