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Amazon62
Avid Contributor I
February 5, 2024
Answered

Connection problem Controller CR200

  • February 5, 2024
  • 11 replies
  • 1499 views

Hi,

I just purchased a CR200 controller to use with my Play:3 speakers. I downgraded one speaker to S1 and got it installed on the S1 app. Works fine. Now I wanted to connect the CR200 after I did a factory reset and place it in the cradle. So I went through the setup and pressed the play/pause and + buttons on the speaker to connect, but nothing happens..

Saw some old posts about it, but there were no fixes. I did read somewhere that an old software version below 4.2 may not work on more recent Sonos systems. But thats a bit vague... What is 'more recent'? And where do I check this on the CR200? I can only enter setup mode, nothing else.

Please help, because I paid quite some cash for it. Thank you!

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Best answer by Jamie A

Hi @Amazon62,

I’m not sure what help was offered with our support team as you are correct that we don’t have troubleshooting information on discontinued devices. However, if you still have the controller and haven’t done so already, try wiring one of your Sonos speakers. From what I remember, the CR100 and CR200 only work when you have a wired device as part of your system, though I can’t verify due to lack of information about these products.

I hope this helps and please let us know if it does!

11 replies

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jgatie
jgatie
March 5, 2024

Bridge is working; Orange light flashes when i press the two buttons, and with the controller nesadjacent

 

Still no connection. ( i called sonos whose rep advised me to Factory reset all CR200’s. I did this with one of them and lost the connexion I now have two dud CR200’s

 

In the past, CR200 controllers which were not currently registered to your system required Sonos support staff to add them to your system, it could not be done by the user.  Not sure if they still perform this service, but you should contact them again and find out if they do.  

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