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Mako A
Contributor I
December 23, 2023
Answered

Connection problem

  • December 23, 2023
  • 10 replies
  • 193 views

Sonos app cannot find sonos 1 speakers after changing router. The prompts tell me device must be on the same system. It directs me to update system. That just tells me it cannot find the system. In a previous conversation a popular response was to go to settings/ system/ etc. The app won’t let me click system. How do I get out of this catch-22?

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Best answer by Ken_Griffiths

I am using an iPhone 13

Sounds like a router issue, try cabling one standalone Sonos product to the new router and see if that causes the system to appear in the App.. give it a few minutes to show.

10 replies

Ken_Griffiths
Ken_Griffiths
December 23, 2023

I would first ensure that you’re using the latest Sonos App for your mobile device. You can either get that from the App Store, or check and download it from here…

https://support.sonos.com/en-us/downloads

Then see this link for what you need to do after that…

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Mako AAuthor
Contributor I
December 23, 2023

The first link above for the download says to check compatability by going to settings/ system. App won’t let me click “system”. The app store gives me the option to open, but not get. I presume this is because I have that app already? (Also, support in the app offers “downgrade to S1. )

At the 2nd link, for S2 it says to click on “lets fix it”. That leads to cannot find the system & tells me to upgrade network. Clicking on ugrade network leads to cannot find system.

For S2 it says click” learn more” than click “changed router or system”, That link does not appear anywhere. I am going in circles.

 

 

Mako AAuthor
Contributor I
December 23, 2023

What would happen if I deleted the sonos app & re-downloaded it. I read it a previous conversation that sonos would lose data & it might be more difficult to reconstruct.

Ken_Griffiths
Ken_Griffiths
December 23, 2023

The App is just a remote - all the information/settings are held on the speakers, so you won’t lose anything by deleting or resetting the App - which controller device are you using? 

    jgatie
    jgatie
    December 23, 2023

    What would happen if I deleted the sonos app & re-downloaded it. I read it a previous conversation that sonos would lose data & it might be more difficult to reconstruct.

     

    I don’t know where you read that, but it is 180 degrees from the truth.  The app itself contains almost no data.  All system, accounts, services, playlists, local library, favorites, etc. data is stored on the Sonos devices themselves.  There is zero risk in deleting the app and re-downloading it. 

      Mako AAuthor
      Contributor I
      December 23, 2023

      Thanks. I just reset the app. Same problem. Cannot find the system. 

      Mako AAuthor
      Contributor I
      December 23, 2023

      I am using an iPhone 13

      Ken_Griffiths
      Ken_GriffithsAnswer
      December 23, 2023

      I am using an iPhone 13

      Sounds like a router issue, try cabling one standalone Sonos product to the new router and see if that causes the system to appear in the App.. give it a few minutes to show.

        Mako AAuthor
        Contributor I
        December 23, 2023

        Plugged in a cable. It said to push button on the back. Light on top of speaker went from solid white to blinking orange, but never connected. Waited several minutes, but nothing happened.

        Mako AAuthor
        Contributor I
        December 23, 2023

        Appears to have been a bad cable. Tried a different one & could update. Thanks for your help.

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