Skip to main content
Cat22
Contributor I
September 4, 2024
Answered

connecting to Wi-Fi

  • September 4, 2024
  • 5 replies
  • 166 views

Hi all -  I have a new Wi-Fi network coming into the house - when I open the Sonos app obviously can’t find anywhere to connect however when I go to settings, I can’t see where I would normally click “update network” - I can’t find how to do this on the new App ? Can anyone help?! 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Belly M

For newer Sonos devices follow these instructions 

https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

For a simple life, just change to the SSID name and password of the new network to the old Wi-Fi system 

5 replies

Belly M
Belly MAnswer
September 4, 2024

For newer Sonos devices follow these instructions 

https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

For a simple life, just change to the SSID name and password of the new network to the old Wi-Fi system 

    Cat22Author
    Contributor I
    September 4, 2024

    Where do I go into?

    Belly M
    Belly M
    September 4, 2024

    Manage but it’s greyed out! Three options

     

    Change the Wi-Fi name / password back to the original on the Router

     

    Try wiring one device via Ethernet (wait a few mins) to see if the App will let you go into manage.

     

    Ring Sonos

    Cat22Author
    Contributor I
    September 5, 2024

    Thanks so much, I’ll give them a go! 

    Belly M
    Belly M
    September 6, 2024

    Last resort is of course a factory reset, but this wipes everything.

    Terms & ConditionsAccessibility statement