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Contributor I
September 14, 2024
Answered

Connecting to New Wifi

  • September 14, 2024
  • 3 replies
  • 219 views

We have changed router and have a new WiFi password. The Sonos app on Windows 11 won’t connect. The only Support guidance is for iOS or Android. So we downloaded the Android app and that can’t find the system either. Is there an easier way to do this ?

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Best answer by Stanley_4

Switch your router back to using your old SSID and password?

3 replies

MoPac
Headliner III
September 14, 2024

 Did you try the Manage Network in the Sonos app?

Contributor I
September 14, 2024

On the Windows (desktop) App, it doesn’t have that option… It goes to Sonos Setup, I have to press the buttons on top of one of the speakers, and it just ends up saying not connected. The Android App won’t do anything, it first tries to connect with Bluetooth, but even holding it next to the speaker it doesn’t connect either. We have 6 speakers, I’ve just tried it on 2 of them. : )

Stanley_4
Stanley_4Answer
Grand Maestro
September 14, 2024

Switch your router back to using your old SSID and password?