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Contributor I
December 9, 2024
Answered

connecting new devices to existing system

  • December 9, 2024
  • 2 replies
  • 104 views

My wife and I both got a new iPhone 16 Pro Max. Mine connects to our existing system perfectly. Hers can’t find our system. I have reset the app on her phone. Still can’t find system on her phone. 

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Best answer by Stanley_4

Compare the setup of both phones, Wi-Fi, VPN, mobile data make sure both match.

2 replies

Stanley_4
Stanley_4Answer
Grand Maestro
December 9, 2024

Compare the setup of both phones, Wi-Fi, VPN, mobile data make sure both match.

Contributor I
December 9, 2024

Turns out her phone just needed to be rebooted. Connected fine after that. Thanks for your reply.