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Contributor I
Dec 9, 2024 12:51 AM UTC
Answered

connecting new devices to existing system

My wife and I both got a new iPhone 16 Pro Max. Mine connects to our existing system perfectly. Hers can’t find our system. I have reset the app on her phone. Still can’t find system on her phone. 

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Stanley_4
Stanley_4Answer
Grand Maestro
Dec 9, 2024 3:10 AM UTC

Compare the setup of both phones, Wi-Fi, VPN, mobile data make sure both match.

2 replies

Stanley_4
Stanley_4Answer
Grand Maestro
Dec 9, 2024 3:10 AM UTC

Compare the setup of both phones, Wi-Fi, VPN, mobile data make sure both match.

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Contributor I
Dec 9, 2024 4:02 AM UTC

Turns out her phone just needed to be rebooted. Connected fine after that. Thanks for your reply. 

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