Contributor I

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Connecting app to devices

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My Sonos app will connect to only one device at a time. I have a Roam and an Arc. When I connect to the Arc and try to add the Roam to the same source, the app tells me, "Unable to connect. Try again later." Same if I connect to the Roam and try to add the Arc. I can connect to one at a time and add a different source to each, but I can't connect both devices to the same source simultaneously.

This is a new problem. I've had the same setup for nearly a year with no problem until now. I've restarted the app and both devices to no avail.

Any ideas?

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Stanley_4Answer

Grand Maestro

Do they both show in the App at the same time?

Did you try powering all Sonos down, rebooting the router and powering them back up?

Are all on the same software version? (update should catch this if you re-run it)

Stanley_4Answer

Grand Maestro

Do they both show in the App at the same time?

Did you try powering all Sonos down, rebooting the router and powering them back up?

Are all on the same software version? (update should catch this if you re-run it)

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AlpacaAuthor

Contributor I

Thanks Stanley_4. Software version was the problem. The Roam had been powered down for a while. I guess it had fallen behind, and the auto update didn't happen immediately.

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MoPac

Headliner III

Are you using this screen? When you touch Apply is that when you get the error message?

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Stanley_4

Grand Maestro

Sonos could add a pop-up telling you an update is needed when it sees some updated and some old software. Even a better error than "Unable to connect. Try again later." would help.

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AlpacaAuthor

Contributor I

Are you using this screen? When you touch Apply is that when you get the error message?

@MoPac That’s correct. The problem turned out to be different software versions on the two devices. I supposed if I had waited long enough, the auto software updating feature might have fixed it. A manual software update took care of it right away.

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