Connect S1 : "Product not found"

2 replies
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I try to configure a 2d hand Connect S1.

I Have already reinit the Connect by pressing “audio” while connecting to power.

But I still receive “Product not found” message.

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G

GuitarSuperstarAnswer

Lead Maestro

Reset the Connect by following the steps at the bottom of this article:

https://support.sonos.com/fr-be/article/reset-your-sonos-product

Then try to set up the Connect again in the Sonos app by following the instructions in this article:

https://support.sonos.com/nl-be/article/set-up-your-sonos-connect

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstarAnswer

Lead Maestro

Reset the Connect by following the steps at the bottom of this article:

https://support.sonos.com/fr-be/article/reset-your-sonos-product

Then try to set up the Connect again in the Sonos app by following the instructions in this article:

https://support.sonos.com/nl-be/article/set-up-your-sonos-connect

"Receive with simplicity everything that happens to you." - Rashi

controlav

Lead Maestro

It could have been deliberately bricked as a part of the very short-lived Recycle program. If the S1 Sonos app still can’t find it, hard-wire it with Ethernet and run my app “Phonos Plus” on iOS, it will tell you if the device can be found and whether it has been DEACTIVATED which is how bricked devices report themselves.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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