Conflict between systems in different homes.

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We have one sonos system set up in our apartment in the city, and another at our weekend home. If someone is listening in the city, and another is listening at the weekend home, one will get disconnected. How can I correct this?

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AirgetlamAnswer

Doesn’t matter whether it is one Sonos account used in multiple households, or multiple Sonos accounts. The simple fact is that if you’re using a single ‘account’ from a streaming company, they’ll often ‘block’ multiple streams, whether they’re on Sonos or not. You’d get the same behavior if one originating device was a Sonos device, and the other an Amazon device. The streaming company determines the number of allowable simultaneous streams, Sonos merely does what they’re told.

Bruce

Airgetlam

Depends on the source you’re listening to. Some sources only allow a single stream at a time, others have ‘family’ style accounts that allow you to have multiple streams. Sonos is only enforcing what the streaming company says, it isn’t up to Sonos.

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Bruce

106rallye

Not sure if this is the point exactly. I see complaints here of people having different households on one account. They seem to have problems since May because the new app seems to handle households differently. Could that be the problem here?

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AirgetlamAnswer

Doesn’t matter whether it is one Sonos account used in multiple households, or multiple Sonos accounts. The simple fact is that if you’re using a single ‘account’ from a streaming company, they’ll often ‘block’ multiple streams, whether they’re on Sonos or not. You’d get the same behavior if one originating device was a Sonos device, and the other an Amazon device. The streaming company determines the number of allowable simultaneous streams, Sonos merely does what they’re told.

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Bruce

I

Ian_S

Prodigy III

We have one sonos system set up in our apartment in the city, and another at our weekend home. If someone is listening in the city, and another is listening at the weekend home, one will get disconnected. How can I correct this?

What is the source for the music? A streaming service such as Spotify, Sonos Radio or independent local libraries in each household?

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johnburyAuthor

Contributor I

Thanks, it is likely a Spotify issue.

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