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Lenaott
Contributor I
Jul 18, 2024 9:45 AM UTC
Question

cant reach System Settings

Hi, I have changed network router and trying hard to update my system (two era 300 and one ikea ) 

I want to reach system settings in Sonos app. When pressing “Go to System settings” nothing happens. So I am stuck. Anyone who understands what this can be? 
thanks, Lena

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5 replies

Rhonny
Prodigy III
Jul 18, 2024 9:58 AM UTC

Are you on the phone/tablet app? If so, the path is:

Settings [cog symbol] - Manage - System Updates - Check for Updates.

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    nik9669a
    Senior Virtuoso
    Jul 18, 2024 10:06 AM UTC

    If you change your wifi name and password to the old ones all should work. 

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    LenaottAuthor
    Contributor I
    Jul 18, 2024 11:04 AM UTC

    Thanks, but the Manage option in System settings is not highlighted and not possible to click.

    I use the app from my phone or tablet and it’s the same for both 

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    Rhonny
    Prodigy III
    Jul 18, 2024 11:24 AM UTC

    In which case, the best route is to use the desktop app for Windows or Mac, available here (or your local site for this):

    https://support.sonos.com/en-gb/downloads

    This is often recently used to update the system where the phone is unable to, as it is built similar to the old app. Try installing on your laptop, then go to the top bar menu to Check for Updates. 

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      LenaottAuthor
      Contributor I
      Jul 18, 2024 3:10 PM UTC

      Many thanks Ronny! After downloading on my computer and from there doing the upgrade the system is now back again! Very frustrating I have to say so I am very thankful for your help. Regards Lena

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