Cannot See Apple Music's Favourite Songs

Forum|Forum|2 years ago
December 28, 2023
24 replies
1212 views

Apple recently released the option to ‘Favourite’ a song, whilst I can see Favourite Songs in Apple’s Playlists in the SONOS app, when I open it, I just get the notification that ‘No selections are available’

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Best answer by Ken_Griffiths

Ah, I’ve managed to get the ‘favourite’ playlist section to now show-up in both Apps, but just to say I’m seeing the same thing in the Sonos App, so I’m ‘still’ thinking that Apple have not yet got around to properly adding the new feature to their Sonos built-in music service. I would perhaps just wait and see if they resolve the issue in the next couple of Sonos App updates.

Ken_Griffiths

I’m not sure where you mean in the Apple/Sonos Apps - are you referring to the Favourite Mix section as per screenshots attached, or is this your own user-created playlist?

M

mhomdenAuthor

Contributor I

It’s the songs that you can now star as a favourite in Apple Music, they just don’t show up in the SONOS app.

if I click on favourite songs the last automatically picked up playlist from Apple Music it’s blank

Ken_Griffiths

Maybe it’s a work in progress - I actually do not see that playlist in my Sonos or Apple Music App on my iPad, here in the UK, but did (just) read online it was introduced as a new feature by Apple in iOS 17.1 - So my thoughts are Apple are perhaps still to add (or perhaps are in the process of adding) the feature to their Sonos music service, but that’s just a guess on my part.

Ken_GriffithsAnswer

Ah, I’ve managed to get the ‘favourite’ playlist section to now show-up in both Apps, but just to say I’m seeing the same thing in the Sonos App, so I’m ‘still’ thinking that Apple have not yet got around to properly adding the new feature to their Sonos built-in music service. I would perhaps just wait and see if they resolve the issue in the next couple of Sonos App updates.

controlav

Lead Maestro

Apple have yet to add the “Favorite”-ing feature to their Sonos integration as well.

As the new Favorites item has an icon that’s a good sign, but putting it at the end, and having it empty, looks like a work-in-progress to me.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

R

rftoomey

Trending Lyricist I

I’m having the same issue. I always use the Sonos app to listen to Apple Music playlists when I’m home. I spoke with a senior Apple advisor about the issue and she mentioned this community thread. I really prefer the Sonos app because to my ears at least the sound quality is better than what I hear if I use AirPlay. Plus, not all of my Sonos speakers are AirPlay 2 compatible. I love the new Apple “Favorite Songs” playlist because I’d rather curate my own playlists and Apple’s new “Favorite Songs” playlist option makes it lots more convenient to do that. Hopefully Sonos will remedy the issue soon with an app update,

Airgetlam

It’s actually Apple that needs to update what they are presenting in the Sonos controller. Sonos doesn’t have that ability to change Apple’s service/servers.

Bruce

R

rftoomey

Trending Lyricist I

When I first encountered the problem, my inclination was to agree with what you’re saying, but when I called Sonos (my first call), they claimed that the problem was an Apple issue. I then contacted Apple support. As I mentioned in my earlier reply, the Apple escalation engineer said it was a SONOS issue requiring an app update. So now we’re in a “finger-pointing” exercise where Apple is saying something has to change on the Sonos side And Sonos is saying something has to change on the Apple side. It would be wonderful if the two companies could (1) communicate with each other, arrive at a root cause, then (2) play nice, cooperate, and subsequently actually FIX the problem.