Cannot reconnect spotify to sonos after sonos update

3 replies
109 views
Translate All

Hi, I’ve just updated my Sonos speaker and I can no longer search for Spotify - is there an issue with Sonos? Or Spotify?

Thanks on advance

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Jamie AAnswer

Sonos Staff

Hi @Angel244, welcome to the Sonos Community!

As Bruce suggested, there was a service outage with Spotify. An update was posted on the status page but this has since been resolved.

If you’re still unable to use or see Spotify in the Sonos app then please do the following in this order:

Reboot your Router.
Reboot your Sonos speakers.
Reboot your controller.
Remove and re-add Spotify in Music Services.

If you’ve followed these steps and you’re still having issues, then please reach out to our support team for further assistance.

I hope this helps!

Airgetlam

There does appear to be an issue, Sonos has not yet updated status.Sonos.com, but there are already many threads.

Translate

Bruce

Airgetlam

And, Sonos updated as I was replying.

Translate

Bruce

Jamie AAnswer

Sonos Staff

Hi @Angel244, welcome to the Sonos Community!

As Bruce suggested, there was a service outage with Spotify. An update was posted on the status page but this has since been resolved.

If you’re still unable to use or see Spotify in the Sonos app then please do the following in this order:

Reboot your Router.
Reboot your Sonos speakers.
Reboot your controller.
Remove and re-add Spotify in Music Services.

If you’ve followed these steps and you’re still having issues, then please reach out to our support team for further assistance.

I hope this helps!

Translate

Sign up

Login to the community