Contributor I

Cannot connect Youtube Music to Sonos One SL

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I have a YouTube premium account but can't connect the service to my new sonos one SL.

I’m using Samsung S20 android and all apps are up to date.

When I select my existing Google account after I use the verification code it says "Success device connected" in Google but when I go back to the sonos app it says:

"Connection error. There was a problem adding the YouTube music account. A connection to YouTube music could not be made"

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bockersjv

Local Superstar

Is there an option to re-authorise it?

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twelvetenzAuthor

Contributor I

Is there an option to re-authorise it?

To re-authorize the Sonos or Youtube Music? Youtube Music does not display in the Sonos. It connects on Google but when I return to the Sonos app it says:

"Connection error. There was a problem adding the YouTube music account. A connection to YouTube music could not be made"

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bockersjv

Local Superstar

There’s an option in the Sonos app. Failing that delete it and try again.

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twelvetenzAuthor

Contributor I

Deleted the Sonos app and its still doing the same thing.

Do I need to create a fresh Sonos account?

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Ken_Griffiths

Deleted the Sonos app and its still doing the same thing.

Do I need to create a fresh Sonos account?

I believe @bockersjv was suggesting you simply reauthorise your YT music account within the Sonos App, not remove the Sonos App... goto ‘Settings/Services & Voice’ and reauthorise it there, it needs the Google Assistant App on your controller device to be logged in with the same/correct Goggle account credentials, so perhaps check that is correct aswell.

Both your Google ‘language’ profile and your Sonos profile ‘country’ settings need to match and ensure the Google account has one Home only attached to it, which is linked to the same YT music account - reauthorise it too in the App, just for good measure.

Enter the credentials manually, not automatically, on your mobile device to ensure they are correct.

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twelvetenzAuthor

Contributor I

Deleted the Sonos app and its still doing the same thing.

Do I need to create a fresh Sonos account?

I believe @bockersjv was suggesting you simply reauthorise your YT music account within the Sonos App, not remove the Sonos App... goto ‘Settings/Services & Voice’ and reauthorise it there, it needs the Google Assistant App on your controller device to be logged in with the same/correct Goggle account credentials, so perhaps check that is correct aswell.

Both your Google ‘language’ profile and your Sonos profile ‘country’ settings need to match and ensure the Google account has one Home only attached to it, which is linked to the same YT music account - reauthorise it too in the App, just for good measure.

Enter the credentials manually, not automatically, on your mobile device to ensure they are correct.

Thanks for the advice. I can’t re-authorize the YT Music app in the Sonos because it doesn’t even get to the point of displaying as a service.

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Ken_Griffiths

Thanks for the advice. I can’t re-authorize the YT Music app in the Sonos because it doesn’t even get to the point of displaying as a service.

Then check the language and country settings and the other things mentioned in my post - it’s possibly the Sonos online profile country setting. Check HERE

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twelvetenzAuthor

Contributor I

Thanks for the advice. I can’t re-authorize the YT Music app in the Sonos because it doesn’t even get to the point of displaying as a service.

Then check the language and country settings and the other things mentioned in my post - it’s possibly the Sonos online profile country setting. Check HERE

I’ve changed the language and country to match but still no change. Can you explain how I check if my Google account has one home attached to it? I’m not sure what you mean by this or where I see that?

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Ken_Griffiths

If you have more than one Home, you can add the account to your App, and when you do that, you will see a dropdown list next to where the Home is shown in the Google Home App - see below…

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Ken_Griffiths

Note @twelvetenz, if you did change language, as you’ve mentioned, then also fully close (slide off screen) and reopen the Sonos App

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