Skip to main content
Dutchman5898
Contributor I
October 1, 2020
Answered

Cannot browse SiriusXM service on the PC App.

I am “Unable to browse music” on my Sirius XM service after updating the Sonos Controller for PC to version 12.1, Sonos OS S2, Build 60381140, Sonos ID  110830380.  I CAN play SiriusXM stations that I had previously stored in my SONOS Favorites.  Also, Sonos Radio, Amazon Music and Tunein Services all work as they should.  I did delete the SiriusXM service and the Add it back in, which had no effect, I continue to be unable to browse Sirius XM.  My PC runs the most recent version of Windows 10.

And….. I CAN browse my SiriusXM account on my cell phone using SONOS Android APP which appears to use the same version, OS, Build and ID stated above.  

Please let me know if I need to do anything to help reestablish browsing of my SiriusXM service via the Sonos PC App.  I suspect there is a bug in the PC APP.

Stay well,

 

Mike Katzaman

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Airgetlam
AirgetlamAnswer
October 3, 2020

Its the weekend, I’m somewhat unsurprised that no one at Sonos answers the phone right now, they’re fairly clear on the website that the phones are open Monday through Friday.

Unfortunately, similar symptoms do not necessarily indicate similar causes. In your case, I’d try several things. 

First would be a refresh of your network. unplug all your Sonos devices from power, then reboot your router. Once the router comes back up, plug back in your Sonos devices. This is kind of a catch-all answer, and can resolve multiple issues, but is always possible not to resolve your issue. 

Second, I’d try completely removing SiriusXM from your Sonos, then reboot the controller, and add it back in. I’ve seen this work for some users, and not for others, so again it’s not the silver bullet answer.

Third, if neither of the above works for your system, I would recommend that you submit a system diagnostic within 10 minutes of trying to play/connect to a SiriusXM station, and either post the number here, since they have reps working on weekends in the forums, or call Sonos Support  on Monday to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce
View in thread

15 replies

Annazel S
Annazel S
Retired Sonos Staff
October 2, 2020

Hi @Dutchman5898.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining the issue, let me help and try to figure this out.

Please ensure that the computer is connected to the same network where your Sonos system was set.

Let us verify your SiriusXM internet streaming credentials.

  • Using your computer, please log in to the internet streaming website of SiriusXM: https://player.siriusxm.com/
  • If you are already logged in automatically, please sign out and log in again.

 

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
mjaygoodman
Contributor II
October 3, 2020

I am not the original poster but I have the same problem.  And of course no one at Sonos answers.

 

    Airgetlam
    Airgetlam
    October 3, 2020

    I’m confused. The post directly before yours is a post from a Sonos rep attempting to help. How is this “ And of course no one at Sonos answers.“?

    Bruce
    mjaygoodman
    Contributor II
    October 3, 2020

    Bruce

    1. When I said “of course no one at Sonos answers” I was speaking about the fact that there is no phone support at SONOS right now.
    2. The answer you attach above is not an answer to my post.  It does appear to be someone with the same problem.  I went to the site indicated and am in fact able to stream Sirius to my computer.
    3. That being said I am still unable to get my SONOS system to stream Sirius stations.  

    Still looking for a solution.  Please provide any helpful suggestions.

    Mike

    Airgetlam
    AirgetlamAnswer
    October 3, 2020

    Its the weekend, I’m somewhat unsurprised that no one at Sonos answers the phone right now, they’re fairly clear on the website that the phones are open Monday through Friday.

    Unfortunately, similar symptoms do not necessarily indicate similar causes. In your case, I’d try several things. 

    First would be a refresh of your network. unplug all your Sonos devices from power, then reboot your router. Once the router comes back up, plug back in your Sonos devices. This is kind of a catch-all answer, and can resolve multiple issues, but is always possible not to resolve your issue. 

    Second, I’d try completely removing SiriusXM from your Sonos, then reboot the controller, and add it back in. I’ve seen this work for some users, and not for others, so again it’s not the silver bullet answer.

    Third, if neither of the above works for your system, I would recommend that you submit a system diagnostic within 10 minutes of trying to play/connect to a SiriusXM station, and either post the number here, since they have reps working on weekends in the forums, or call Sonos Support  on Monday to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

    Bruce
    mjaygoodman
    Contributor II
    October 4, 2020

    I had already done 1 and 2.  Been busy under a kitchen sink this afternoon.  I will try 3 tomorrow.

    Thanks

    Mike

    Dutchman5898Author
    Contributor I
    October 6, 2020

    I placed the original post about this SiriusXM issue….  The day after making that post, the issue kinda resolve itself.   And…. SiriusXM browsing has worked fine since then.  I could not identify unique activity that occurred over my network, Sonos Controller, SiriusXM account, nor PC that had not occurred the previous few days.    It just works now

    Thanks for the time you all took to respond to my post.

    Stay safe.    

    Annazel S
    Annazel S
    Retired Sonos Staff
    October 6, 2020

    Thanks to @Airgetlam for helping out.

     

    Hi @mjaygoodman.

    Thanks for your response.

    If the above advice was followed and the issue persists, please submit a diagnostic report through the Sonos app and provide us with the confirmation number,

    so I can see if there’s anything else causing this issue.

    If you have any questions or concerns, please feel free to let us know, we’d be glad to help.

     

    Hi @Dutchman5898.

    Thanks for the response and update.

    It’s good to know that it’s already working fine now.

    If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    mjaygoodman
    Contributor II
    October 6, 2020

    Before I initiated step #3 the functionality of sirius on SONOS returned.  I don’t know whether SONOS or Sirius solved it.  But it is resolved.

    Mike G

    Annazel S
    Annazel S
    Retired Sonos Staff
    October 6, 2020

    Hi @mjaygoodman.

    Thanks for your immediate response.

    It’s good to know that the functionality has returned and the issue was now resolved.

     

    If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

    Cheers!

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Show more replies
    Terms & ConditionsAccessibility statement