Trending Lyricist I

Cannot adjust volume buttons with Android phone unless I'm in Spotify or Sonos app

Forum|Forum|3 years ago
November 4, 2022
42 replies
4180 views

Hi Team!

I rented a Sonos Five for a few months on Grover and was very happy with it.

Now I purchased my own device and I ran into the following problem which is quite detrimental to the experience.

This applies to the Spotify Listening, which I always use via the Spotify App on my Android Phone.

Before, I could always control the volume from wherever I am.

Now I cannot control the volume unless I am currently in the Spotify or Sonos app.

If I change the volume when the phone is locked or I am outside the Spotify or Sonos app, it just controls the phone ringtone volume.
So every time I have to adjust the volume, i need to unlock the phone, open one of the 2 apps, and control the volume. this does take up a lot of time because i need to adjust the volume very frequently.

I already adjusted the settings as shown in the following articles

Control Sonos volume with a mobile device’s hardware buttons

Control Sonos from the Android lock screen

Any clue on how to fix this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Pinned Reply By Corry P

Hi all,

I was able to resolve this issue on my own Android 9 device in the following way:

Android Settings » Notifications » Sonos (tap the name Sonos, not the switch) » disable Background Services.

Hopefully, the same method will work on Android versions 10 and 11, though it will not work on 12 and will likely not work on versions later than 12, due to changes in the Android operating system. This fix comes from

No official updates as of yet.

I hope this helps.

Show previous replies

dani.w_ndersAuthor

Trending Lyricist I

Still not working on my Pixel 5 Pro, Android 14. 😢

Still doesn't work on my pixel8pro /android 14

Not on my Pixel 8pro dough....

@frisbeedude @zed5000 @Rosenholm

Sad :(

Has it worked at any moment in the past months?

Mine did, and it suddenly stopped last week, and I don’t know why.
It still worked after I updated my S10e and S21 to Android 14 some months ago.

F

frisbeedude

Lyricist III