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cranneberry2
Avid Contributor III
August 13, 2023

can't update

  • August 13, 2023
  • 15 replies
  • 944 views

Running Sonos 2 on a PC. Also access system on iphone.

I don’t play my system all that much. After a break, it never works. “Check for Updates” gets me error 1101 repeatedly. I have unplugged and re-plugged my 4 Connects (strangely, one has a yellow light now, instead of white). I have restarted Sonos several times on both my computer and iphone. I am on the correct wifi network.

The system was working a few weeks ago. I haven’t changed anything in my house.

This happens a lot and I’m really sick of it. What good is a sound system that constantly breaks down?

Please advise...

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15 replies

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cranneberry2Author
Avid Contributor III
August 15, 2023

It is all over the place...2 users, lots of Music and iTunes folders and subfolders, a real mess. Until the reinstall of the controller, Sonos could find all the songs.

I wonder if this is a good time to reorganize it into one big folder but I don’t know what such a new folder should look like. I can see in iTunes that I have 894 songs, 5.14 GB.

Stanley_4
Stanley_4
Grand Maestro
August 16, 2023

Big isn’t usually an issue, total track count and excessive meta-data are more likely to be an issue.

Sonos folks can see your library data (you and we can’t) and could comment on the consolidation idea.

cranneberry2Author
Avid Contributor III
August 17, 2023

Update:  I had a nice chat with a person in Support but she was not able to help me much. I am now looking into re-organizing my very messy iTunes. I am hoping it is possible to have all my music files stored in one iTunes location on my computer. I am thinking that would make things much easier for Sonos. We’ll see what help I can get from the iTunes Community.

    cranneberry2Author
    Avid Contributor III
    August 18, 2023

    More advice needed, please…

    The reply I received from iTunes so far is no help. It is a complicated procedure to “Make a split library portable” and is way beyond anything I can handle.

    Since Sonos can’t play about half of my songs, what if I went to Manage>>Music Library Settings and removed the paths I have listed there? And then added them back? Kind of a re-install.

    Could that cause further problems, such as losing songs or playlists or album info? I wouldn’t be making changes to iTunes.

    If I do this re-install, when I am putting in the paths, how deep into the subfolders do I go? Should the last folder in the path be the one that actually contains the song files? I can find the path for each song in iTunes. For example, one from each of my Users:

    I apologize for my lack of tech skills!

    cranneberry2Author
    Avid Contributor III
    August 18, 2023

    Update:

    I removed the folders in Music Library Settings and then added them back. I haven’t checked all my music but it looks like at least most of it will now play through Sonos!

    But...I may be looking for a new system.

    My Sonos Connects are paired with my 22-year-old Bose system of built-in speakers in several rooms in my house. And one of the Connects isn’t working. Even before the recent problems, it was finicky at best...I often have to reboot the Connects, my Wifi, my router, and also the Bose equipment. A real pain. I am thinking I need to go looking for something reliable.

    Thank you for your help!

     

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