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BoulderMarc
Contributor I
Jun 20, 2023 3:17 PM UTC

Can't run S1 Controller on Macbook Pro

Have been running seven Sonos zones using older hardware and S1 controller on iPhone and iMac with no problems. Upgraded to MacBook Pro macOS Ventura. Mac-version S1 controller hangs and won’t boot. PC-version S1 Controller (running under Windows 11 on Parallels) boots, but won’t recognize any Sonos devices. Might be incompatible port configuration. Very frustrating. Any ideas?

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    4 replies

    Jamie A
    Jamie A
    Sonos Staff
    Jun 22, 2023 2:09 PM UTC

    Hi @BoulderMarc, welcome to the Sonos Community!

    It’s strange that both desktop apps are having issues, and different ones at that. It’s hard to tell what it may be without any diagnostics, but I would first suggest reinstalling both apps on the Mac and PC.

    There may be settings that have been adjusted by previous Windows/Mac updates that have started these issues. If a reinstall doesn’t help, I’d recommend you reach out to our support team for live troubleshooting as they can remote into your system and see what could be causing these issues.

    I hope this helps!

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      BoulderMarcAuthor
      Contributor I
      Jun 23, 2023 6:04 PM UTC

      Jamie, thanks for responding. I’ve put hours into troubleshooting this. I am convinced the S1 Controller will not run on M2 silicon… either under MacOS Ventura or Parallels/Windows 11. My son is a senior software engineer and had to go under the hood to match ports to get it to run… then other problems emerged, so I reverted. My solution was to go with a third-party Sonos controller app. Life is too short. 

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        jck946
        Lyricist I
        Dec 2, 2023 4:08 AM UTC

        Hey BoulderMarc, what 3rd-party controller app are you using and how do you like it? I have a client whose Sonos isn’t working after upgrading to Ventura (Intel Mac) and could benefit from your experience. Thanks!

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        BoulderMarcAuthor
        Contributor I
        Dec 2, 2023 4:20 AM UTC

        iphone running Sonos app 11.12, OS S1

        macbook pro running Menu Bar Controller (MBC) version 5.1.2(95)

         

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