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User279803
Avid Contributor II
November 11, 2023

Can't play Virgin Radio on S1

  • November 11, 2023
  • 13 replies
  • 568 views

As of this morning I get the following message when trying to play ‘Virgin Radio UK’ on S1:

“Unable to play Virgin Radio UK - the song is not encoded correctly.”

It is working as usual on S2.

I’ve tried deleting and reinstalling the Virgin Radio service on the S1 app.

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13 replies

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Corry P
Corry P
Sonos Staff
November 14, 2023

Hi @Ken_Griffiths 

Thanks!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    User279803Author
    Avid Contributor II
    November 14, 2023

    Tried again, same result as before.

    Diagnostic: 1775514645. (Room=”Wee room”)

     

    ACCB
      Corry P
      Corry P
      Sonos Staff
      November 14, 2023

      Hi @User279803 

      Thanks for that - I’ll pass it along!

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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