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User279803
Avid Contributor II
Nov 11, 2023 10:06 AM UTC

Can't play Virgin Radio on S1

As of this morning I get the following message when trying to play ‘Virgin Radio UK’ on S1:

“Unable to play Virgin Radio UK - the song is not encoded correctly.”

It is working as usual on S2.

I’ve tried deleting and reinstalling the Virgin Radio service on the S1 app.

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13 replies

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Corry P
Corry P
Sonos Staff
Nov 14, 2023 3:23 PM UTC

Hi @Ken_Griffiths 

Thanks!

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    User279803Author
    Avid Contributor II
    Nov 14, 2023 4:37 PM UTC

    Tried again, same result as before.

    Diagnostic: 1775514645. (Room=”Wee room”)

     

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    ACCB
      Corry P
      Corry P
      Sonos Staff
      Nov 14, 2023 4:39 PM UTC

      Hi @User279803 

      Thanks for that - I’ll pass it along!

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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