Can’t play on Sonos from within Spotify

There is a current Spotify outage, as mentioned on the Sonos Status Page here:

https://status.sonos.com. So I would wait a short time and see what happens later when the Spotify issue is resolved. 

Thanks but the outage is not the issue unfortunately...

Perhaps try a reboot of your router first of all and see if that resolves your issue, if not, can you perhaps describe your local network in a bit more detail (router make/wifi access points/any cabled sonos devices/switches etc.)  - thanks.

I’ve rebooted my router several times. Yesterday I gave every Sonos device a factory reset. Installed the system from scratch.

I have:

1x Sonos Amp (cabled network, connected to TV and set of “old skool” speakers in the living room.

2 x Sonos Play: 1 (one in the kitchen, one in the bedroom, both wifi connected)

I’m still unable to:

• play directly from Spotify, most of the time. Sometimes, after trying 6x times, waiting, doing nothing it suddenly start to play just one song or first skips a song from a playlist, then play 20 seconds and skips to the next song. But most of the time I’m unable to play from Spotify (directly)
• I can play music with the Sonos app connected to my Spotify account, accept for my personal playlists like Discover Weekly or Daily Mixes. It throws an error saying the connection with Spotify was lost

As you have the Amp cabled to your network it will be acting as your Sonos ‘root bridge’ and your devices running on SonosNet. See below points I have listed:

1. Is the Amp wired directly to your main router or is it connected to a different access point? It’s best to wire it or one of your Play:1’s ‘direct’ to the main router.
2. Can you check to see if your router is using a ‘fixed’ non over-lapping 2.4ghz WiFi channel (1, 6 or 11).
3. Set the SonosNet channel in “Settings/System/Network” of the Sonos App so that it is at least 5 channels away from your chosen routers 2.4ghz channel.
4. If using any other wireless access points in the home, set those up with the same credentials (SSID/password), the same ‘Fixed’ WiFi channels and channel width.
5. Providing you do not have a Sonos Move in your HH, you could also remove/reset the WiFi credentials in the Sonos App “SettingsSystem/Network/Wireless Setup”. These are not needed when running your S2 devices on SonosNet.
6. A further helpful, but optional. thing to do is reserve all your Sonos IP addresses in your routers DHCP reservation table.
7. Finally ensure your Sonos products are at least three feet away from other WiFi connected products (where practicable) particularly any Sonos wired device connected to the main router.

See if that gets your Spotify App working. It’s also worth trying a different mobile controller if you have one available to eliminate issues with the mobile device itself.

On past threads, I have seen the following touted as solutions by someone they worked for.  (Generally followed by a few other people saying it didn’t work for them).  There seems little logic to any of this but it only takes a few seconds to try:

1. Turn off mobile data
2. Turn off Bluetooth
3. Turn off Apple Watch {?!)
4. Toggle ‘flight safe’ mode.

You should also, of course, ensure that you have the latest version of the Spotify app.

Thanks for your input Ken & John,

I’ll dive into it this evening.

Viktor

OK, it took me some time, but I’ve tried everything mentioned here, but to no avail. Spotify and Sonos are not happy together (in the Sportify to Sonos direction).

Any suggestions?

Can you briefly explain your setup now you have made the changes suggested - are you still running on SonosNet? Which speaker are you using as your wired device  and what channels are in use (any other access points etc)… thanks.👍