Can't play music on multiple units

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Hi,

Since the app update I can no longer play music on more than one unit at the same time. I have a Roam SL and an Era 100..and also an IKEA Symfonisk shelf speaker. Before it worked well to just add a unit and then the music would play on that as well.

Now I get “Can’t connect, try again later”.

It works perfectly fine to play on the units one by one and updating them has also worked.

I can create a Group but playing using it won’t work. And not playing on one unit and trying to add another.

Is there anything I have missed? or is this to be considered due to the new app?

I have tried restarting router, disconnecting devices and so on...yet nothing has worked.

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R

Rhonny

Prodigy III

Ah, okay… You're right. All too much for my little brain at this time of day!

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Ken_Griffiths

@Boltie,

I can’t say I’ve ever come across the problem where TV audio stops playing due to music playback in a different room. It’s not happening here in my own setup - My only thoughts are to check your room grouping in the Sonos App and if using Amazon Alexa, also check any Alexa ‘enabled’ groups are not auto-grouping your Sonos rooms by having them set for playback in a single Alexa group.

If the problems persist however and you can’t resolve the matter, then my thoughts are to go onto reproduce the issue seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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Boltie

Lyricist III

Thanks Ken, I’ll try that.

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