Enthusiast I

Answered

Can't Play Amazon Unlimited Albums from My Sonos

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I have both Apple Music and Amazon Music Unlimited. I can save albums from both to "My Sonos". But when I select the saved albums from My Sonos, only those saved from Apple music give me the option to play. I can view the albums saved from Amazon, but there is no play option, which is pointless.

Is this a known bug, or am I doing something wrong?

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Mr. TAnswer

It’s a known issue if you save the Amazon Music album via New Search

Delete the album from My Sonos and re-add using Classic Search option.

See:

Schlumpf

Virtuoso

@Rob_95

For me it also works as expected with albums from Amazon Music Unlimited.

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Ralf

Mr. TAnswer

It’s a known issue if you save the Amazon Music album via New Search

Delete the album from My Sonos and re-add using Classic Search option.

See:

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Schlumpf

Virtuoso

Thx @Mr. T …

Can reproduce that via new search. 👍🏻

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Ralf

R

Rob_95Author

Enthusiast I

It’s a known issue if you save the Amazon Music album via New Search

Delete the album from My Sonos and re-add using Classic Search option.

See:

Thanks. I nearly threw my tablet at the wall until I found out that only Amazon was doing this.

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R

Rob_95Author

Enthusiast I

That just seems like a lot of trouble. I've switched to saving albums using only Apple Music. Does anyone know if this is a Sonos issue or an Amazon issue? If it's something that won't be fixed, I might cancel Amazon.

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