Contributor I

Can't connect to my music library - solved

Forum|Forum|1 year ago
October 15, 2024
23 replies
5584 views

A few days ago, I upgraded my components from S1 to S2. I was able to easily reestablish connections to Spotify, Pandora, Sirius, Soundcloud and so on, but I was not able to connect to my music library. I keep my library on a NAS (Buffalo Navigator 2). Some of the so-called help I found online for this problem included utilizing the sharing tab on the folder with my music. One problem...in Windows 11, the sharing tab is no longer available. Ugh.

After a couple of frustrating days, I finally (and rather easily) figured it out what to do. I stopped mucking about with Sonos, and instead looked at the NAS. I opened the app for my NAS, selected the server, then from the menu tab, selected properties. I clicked open settings, entered my password, went to advanced settings, selected services, and I saw the DLNA server and print server were not on. I turned both on, and voila! I was able to access my music library.

I suspect the DLNA was the culprit. I wish Sonos would do a better job explaining these things, I don’t seem to be the only person who had this problem. Anyway, I can now access my music library. I suspect the specific instructions will vary from NAS to NAS, but if you are having this issue, check the DLNA settings in your server.

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Show previous replies

Stanley_4

Grand Maestro

You do the diagnostic from your Controller App.

Best to recreate the problem then submit the diagnostic before you call.

S

SlamDesi

Renowned Enthusiast II

You do the diagnostic from your Controller App.

Best to recreate the problem then submit the diagnostic before you call.

S

SlamDesi

Renowned Enthusiast II

So… I just got off the phone with Sonos Support. It was an hour long conversation with multiple Diagnostic Reports being done and… no answer. It’s been sent up the flagpole and is a known issue with the iOS App and people like myself who utilize external drives to store their music.

The young man was capable, nice and patient. He told me that it doesn’t matter that my music is stored on an external USB SSD drive and never brought up the SMB version one time. I was the one who did and he wasn’t concerned about it. He went on to say that selecting the NAS option when adding a music library applies to a external USB drives as well.

We ended the conversation by him saying that “they’re aware of it and are working on it.” Until then, I’ll use Sonophone to play my stored music from my iPhone.

That’s all I have for now… Brad

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