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Can't connect to existing system

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I have a Sonos system connected to a Boost. My iPhone will connect to the system with no issues. My wife’s iPhone is unable to connect to the same system on the same network. I have reset the app, tried to connect to the network with correct password, etc. Still unable to connect is the message I keep getting on the app. App is updated. iPhone has different OS versions. Any help. Thanks

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VonskipperAnswer

Trending Lyricist I

The boost should be connected to your main node (router) not a satellite. That also leads me to think that your nodes have DHCP capabilities and are generating IP Addresses which they should not.

Thanks for the advice, I'll try to move it to the main node but im dealing with limited space and power.

I was able to finally figure it out, so Thanks to everyone who commented. My wife’s Sono app was not allowing access to the local network, found this once I clicked IOS settings inside the Sonos app. Really wished the app would prompt you to check those settings. I’ve seen other apps mention “access to local network required to proceed” so something to that effect. Great collection of contributors here, I appreciate the help.

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VonskipperAuthor

Trending Lyricist I

My suspicion is a mesh network, with the phones connected to different subnets.

I do have a mesh network but the my iPhone is connected to the main subnet and so is my wife's. The Boost is also connected to the subnet.

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Airgetlam

Which versions of iOS are both devices running? Which version of the Sonos app (s1 or S2, and version numbers of the app)? That might help those trying to assist you further.

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Bruce

AjTrek1

The boost should be connected to your main node (router) not a satellite. That also leads me to think that your nodes have DHCP capabilities and are generating IP Addresses which they should not.

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Together Everyone Achieves More = T.E.A.M.

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VonskipperAuthorAnswer

Trending Lyricist I

The boost should be connected to your main node (router) not a satellite. That also leads me to think that your nodes have DHCP capabilities and are generating IP Addresses which they should not.

Thanks for the advice, I'll try to move it to the main node but im dealing with limited space and power.

I was able to finally figure it out, so Thanks to everyone who commented. My wife’s Sono app was not allowing access to the local network, found this once I clicked IOS settings inside the Sonos app. Really wished the app would prompt you to check those settings. I’ve seen other apps mention “access to local network required to proceed” so something to that effect. Great collection of contributors here, I appreciate the help.

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ratty

The boost should be connected to your main node (router) not a satellite. That also leads me to think that your nodes have DHCP capabilities and are generating IP Addresses which they should not.

Thanks for the advice, I'll try to move it to the main node but im dealing with limited space and power.

if everything’s now working then don’t bother. As it stands your mesh is simply providing internet connectivity for the entire Sonos system, which should be fine. It’s when mesh wireless backhauls are used to interconnect multiple wired Sonos units that problems can arise.

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AjTrek1

The boost should be connected to your main node (router) not a satellite. That also leads me to think that your nodes have DHCP capabilities and are generating IP Addresses which they should not.

Thanks for the advice, I'll try to move it to the main node but im dealing with limited space and power.

if everything’s now working then don’t bother. As it stands your mesh is simply providing internet connectivity for the entire Sonos system, which should be fine. It’s when mesh wireless backhauls are used to interconnect multiple wired Sonos units that problems can arise.

@Vonskipper

Agreed with @ratty. Glad you found the issue.

Regarding comment about wireless Backhaul…that’s one reason among others that I use an Ethernet (wired) backhaul to prevent anything in my home from wirelessly jumping on it.

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Together Everyone Achieves More = T.E.A.M.

ratty

Wired backhaul or wireless, you still don’t want to wire multiple Sonos units to different mesh nodes. Some meshes use loop avoidance tactics which can fight with SonosNet’s.

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VonskipperAuthor

Trending Lyricist I

The boost should be connected to your main node (router) not a satellite. That also leads me to think that your nodes have DHCP capabilities and are generating IP Addresses which they should not.

Thanks for the advice, I'll try to move it to the main node but im dealing with limited space and power.

if everything’s now working then don’t bother. As it stands your mesh is simply providing internet connectivity for the entire Sonos system, which should be fine. It’s when mesh wireless backhauls are used to interconnect multiple wired Sonos units that problems can arise.

@Vonskipper

Agreed with @ratty. Glad you found the issue.

Regarding comment about wireless Backhaul…that’s one reason among others that I use an Ethernet (wired) backhaul to prevent anything in my home from wirelessly jumping on it.

I use a wired backhaul to all four of my mesh nodes, only way to do it correctly. Wireless is great but still not as good as wired.

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controlav

Lead Maestro

Is her phone under MDM control (eg with a corporate VPN)? Those will often block all local network access.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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VonskipperAuthor

Trending Lyricist I

Is her phone under MDM control (eg with a corporate VPN)? Those will often block all local network access.

No, My wife just turned that setting off or somehow it was not enable once she restored her apps from upgraded to the new iPhone.

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