Can't add sub with new app

Forum|Forum|2 years ago
May 11, 2024
16 replies
4088 views

Hello, after updating to the new crazy broken, worse and I couldn't even imagine this new nightmare update with constant bugs app, can't add my sonos sub.

The sonos sub can't no longer added to the new app.

I tried to change the ownership that doesn't work.

I tried to uninstall install again the app close and open like to communicate guiding me what should I do unfortunately this isn't helping either.

Every experience now with sonos is a nightmare.

Anyone know how to deal with those new bugs ?

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Best answer by RedLucas

Ok. So I figured out how to fix it. I had to remove the surround (SL One speakers) from the Arc first, and then added the surround to the room…

and then, with great anxiety was then able to add the Ones back and now I have every working.

I don’t work for Sonos, but I sure had to put in a lot of time just to get their products to work like they’re supposed to.

G

Gorch

Contributor I

Similar problem already posted. I have a sub connected to one room, with the new app I cannot disconnect it or connect to another room.

Clearly an app issue, during my last lucky day (iOs version already had updated, while Android was still useable), it worked with the old app. Now both versions have upgraded, I cannot swap my sub between systems, and Sonos support people not reachable, probably too busy writing mails how great the app is.

M

MarcelV

Lyricist III

Same problem here, been at it for 2,5 hours now, TRIED EVERYTHING, Sonos app just bugs out & quits. SONOS PLEASE FIX THIS!!!

P

PaulTJ

Lyricist III

Same problem. Just tried setting up my sub with a Sonos 3 in the living room and it just says “There was a problem adding your sub”.

R

RedLucas

Lyricist II

I am also on the same boat. The sub is now unusable seemingly because of the new app.

why did they do this?

M

MarcelV

Lyricist III

I am also on the same boat. The sub is now unusable seemingly because of the new app.

why did they do this?

A few days ago it got fixed for my app. But only for wireless connection. Cabled its still not working. Maybe try update your sonos system in the app.

R

RedLucas

Lyricist II

I am also on the same boat. The sub is now unusable seemingly because of the new app.

why did they do this?

A few days ago it got fixed for my app. Maybe try update your sonos system in the app...

Ok thanks. I’ll give that a try.

M

MarcelV

Lyricist III

I am also on the same boat. The sub is now unusable seemingly because of the new app.

why did they do this?