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Schlumpf
Schlumpf
Virtuoso
March 3, 2024
Answered

Can‘t add myTuner Radio stations to my Sonos

  • March 3, 2024
  • 14 replies
  • 1151 views

Can someone test and confirm that trying to add any station of myTuner Radio to my Sonos produces an error message?

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Best answer by UKMedia

It must be a local issue as I can add a radio station from myTuner to my favourites with no issue or error.

 

Mod edit:
It can happen that myTunerRadio radio stations cannot be added to My Sonos from the Now Playing screen or via the New Search. Thank you @Schlumpf for reporting this issue to us.

 

Workarounds:

  • Find the station from myTuner Radio via the classic search and add it to the Sonos Favorites from there.
  • Add the station to the Sonos favorites via Browse > myTuner Radio > Find Stations.

We have already reported the problem to myTuner Radio in order to solve the problem. A time frame for a solution is currently not known.

14 replies

UKMedia
UKMedia
March 3, 2024

Can someone test and confirm that trying to add any station of myTuner Radio to my Sonos produces an error message?

Hi @Schlumpf I’ve just successfully added myTuner and played a radio station (LBC) without any error on my S2 system.

Remember: Sometimes Red Wine helps :)
Schlumpf
SchlumpfAuthor
Virtuoso
March 3, 2024

Can someone test and confirm that trying to add any station of myTuner Radio to my Sonos produces an error message?

Hi @Schlumpf I’ve just successfully added myTuner and played a radio station (LBC) without any error on my S2 system.

Sorry… I got the wrong words to describe it. 
Adding the service and playing stations works well. Just adding a station as a favorite to the „my Sonos“ section doesn’t work for me and other users in DE. 

Ralf
    UKMedia
    UKMediaAnswer
    March 3, 2024

    It must be a local issue as I can add a radio station from myTuner to my favourites with no issue or error.

     

    Mod edit:
    It can happen that myTunerRadio radio stations cannot be added to My Sonos from the Now Playing screen or via the New Search. Thank you @Schlumpf for reporting this issue to us.

     

    Workarounds:

    • Find the station from myTuner Radio via the classic search and add it to the Sonos Favorites from there.
    • Add the station to the Sonos favorites via Browse > myTuner Radio > Find Stations.

    We have already reported the problem to myTuner Radio in order to solve the problem. A time frame for a solution is currently not known.

    Remember: Sometimes Red Wine helps :)
      controlav
      controlav
      Lead Maestro
      March 3, 2024

      Can someone test and confirm that trying to add any station of myTuner Radio to my Sonos produces an error message?

      Hi @Schlumpf I’ve just successfully added myTuner and played a radio station (LBC) without any error on my S2 system.

      Sorry… I got the wrong words to describe it. 
      Adding the service and playing stations works well. Just adding a station as a favorite to the „my Sonos“ section doesn’t work for me and other users in DE. 

      There is a size limit to the Favorites storage, used for “My Sonos” on mobile. I forget the value but its is in the range of 50 items. Can you share the actual error message?

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Schlumpf
        SchlumpfAuthor
        Virtuoso
        March 3, 2024

        @controlav 

        It‘s no limit issue as other favorites can be added. 
        Error message looks like that…

         

        Ralf
        controlav
        controlav
        Lead Maestro
        March 3, 2024

        Ug, what a generic error message that is.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          Schlumpf
          SchlumpfAuthor
          Virtuoso
          March 4, 2024

          Ok, german Sonos support team was able to reproduce the issue and at the moment it seems a regional problem as @UKMedia supposed too. 

          Ralf
            Schlumpf
            SchlumpfAuthor
            Virtuoso
            March 5, 2024

            Update:

            As a workarround any myTuner radio station from Sonos search section can be added to my Sonos favorites. Just adding from the playback screen results in an error.  

            Ralf
              Sarno
              Avid Contributor I
              March 22, 2024

              Can someone test and confirm that trying to add any station of myTuner Radio to my Sonos produces an error message?

              Hi @Schlumpf I’ve just successfully added myTuner and played a radio station (LBC) without any error on my S2 system.

              Sorry… I got the wrong words to describe it. 
              Adding the service and playing stations works well. Just adding a station as a favorite to the „my Sonos“ section doesn’t work for me and other users in DE. 

              I get the same problem here in the UK, so it's not just a German problem. Namely,  I can't add a station found using Sonos Search to the stations in “My Sonos". I am using the latest Android app.

                AleA67
                Lyricist I
                May 11, 2024

                I have the same problem in Italy. After the new version was installed mytuner's radio stations don't work selecting them from favorites. Error is "si è verificato un errore". They only work if selected from the "recommended list" of mytuner.  

                 

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