Skip to main content
Doug Ames
Headliner I
October 1, 2021

Can't add Apple Music

  • October 1, 2021
  • 41 replies
  • 4384 views

When I try to add Apple Music service in the S1 app (Android 11), I get a blank white screen at the point where it’s supposed to bring up the Apple login page. I tried on two different Android 11 devices. I tried adding other services as an experiment, and they all transfer correctly to the particular service login page at that same point. I asked Sonos support, and they tried some suggestions on Chat and looked at a diagnostic dump, but in the end they were stumped. I’ve successfully connected Apple Music to Sonos before, so it looks to me like a new bug between Sonos and Apple on Android 11.

Unfortunately Sonos doesn’t provide any options. The Windows app is not allowed to add Apple Music. Neither is my Amazon Fire tablet running FireOS 7.3 (Android 9). Neither is the S1 app running on Android 7 any more, the device I’ve always used before.  And my iOS devices are too old to run the latest S1 app. Update: I tried updating to S2 - didn’t help, same problem.

I’m out of ideas. Any suggestions?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    41 replies

    Show previous replies
    TiJay13
    TiJay13
    Lyricist III
    September 5, 2022

    Sorry to resurrect this thread. I now have the issue that I can add the account, and it goes through the motions to authenticate (or re-authenticate), but clearly it doesn’t as it states ‘Unable to browse music’…. I (obviously) have an Apple ID and a good phone number for 2FA. Any help would be much appreciated.

    I’m having the same issue. 

    https://piunikaweb.com/2021/12/03/unable-to-add-apple-music-to-sonos-using-android-you-are-not-alone/?utm_medium=social&utm_source=grow.me&utm_campaign=grow_share_widget

    Terms & ConditionsAccessibility statement