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JoeyDeeDee
Contributor I
October 10, 2024
Answered

Can’t access my rooms!!

  • October 10, 2024
  • 3 replies
  • 659 views

Hi, I’m hoping somebody here can help me, as after one hour on the official help line they left me high & dry. My issue is that I cannot access my rooms on the app, I have 6 individual speakers in each room listed as Bedroom 1, bedroom 2 etc. So, what’s happened is that I have a grey area at the bottom of my screen where my room list is usually shown, and this is where I used to be able to group, alter rooms I want playing, by ‘Apply’ - the new App function. I’m at my wits end - I’ve deleted & re installed the App, my system is showing up in Settings correctly, there is nothing wrong with my Internet or Bluetooth connection, I still can’t access my rooms. Does anyone have any suggestions?

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    Best answer by nik9669a

    Try a complete restart. Power down the speakers and your router. After a few minutes restart the router. Wait until it has fully restarted and wifi is properly established. Then power up the speakers one at a time. If you have home theatre setups, start with the soundbar before Sub or surrounds. Similarly, speaker before Sub in any rooms. Then see how it’s looking. 

    3 replies

    nik9669aAnswer
    Senior Virtuoso
    October 11, 2024

    Try a complete restart. Power down the speakers and your router. After a few minutes restart the router. Wait until it has fully restarted and wifi is properly established. Then power up the speakers one at a time. If you have home theatre setups, start with the soundbar before Sub or surrounds. Similarly, speaker before Sub in any rooms. Then see how it’s looking. 

      JoeyDeeDeeAuthor
      Contributor I
      October 11, 2024

      Thank you so much, I’m up & running again for now.  I never had issues until the revised App, hopefully that’s it for now.

        Chertrini
        Lyricist I
        November 4, 2024

        I have lost connection with my speaker and the tech agent cannot resolve the issue 1.5hrs with the agent unsuccessful.  She factory reset my speaker and left me.with a red then turns to green blinking light and now the speaker is not working whatsoever. Before the reset, I would still get the weather and information but nothing from the app. Now it's dead. I thing Sonos need to be held accountable. And needs to be reported 

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